BDC SALES

Mynissanmarietta; Lithia Springs (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Medical, Dental & Vision Insurance

Life and Disability Insurance

401K Retirement Savings Plan

PTO & Holiday Pay

Advancement opportunities

Job summary

Mynissanmarietta in Lithia Springs, Georgia is looking for a dedicated Customer Service Representative to handle incoming and outgoing calls, schedule appointments, and follow up with customers. Candidates should have a high school diploma and experience in customer service or telemarketing, along with strong communication skills.

The position offers benefits such as health insurance, a retirement savings plan, and opportunities for advancement. Successful applicants must pass a pre-employment screen.

Qualifications

• Must demonstrate a professional, enthusiastic, and friendly attitude.
• Ability to work effectively in a fast-paced environment.
• Knowledge of data entry skills is preferable.

Responsibilities

• Answer and log all incoming phone calls.
• Contact customers to schedule appointments for sales and service.
• Follow up with departments regarding customer appointments.

Skills

Customer service experience

Telemarketing experience

Verbal and written communication skills

Organizational skills

Multi-tasking ability

Education

High School Diploma or equivalent

Tools

Microsoft Word

Job description

Essential Duties

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Update Customer changes in database.
• Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

Qualifications

• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self‑motivated with the ability to work effectively as part of a team or on individually‑assigned tasks in a fast‑paced, dynamic environment where superior time‑management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.

This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

Job Benefits

• Health Medical, Dental & Vision Insurance
• Life and Disability Insurance
• 401K Retirement Savings Plan
• PTO & Holiday Pay
• Advancement opportunities for high performers

Join us today!

All applicants must be able to pass pre-employment screen including MVR, drug test and have a valid in-state driver’s license

Smith Automotive Group is an Equal Employment Opportunity Employer