BDC Specialist: Lead Nurturing & Appointment Expert

Sames Auto Group; Harlingen (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K/Disability

Employee Discounts

Job summary

Sames Auto Group in Harlingen, TX is seeking a motivated BDC representative to drive growth by developing relationships with customers, coordinating online and phone requests, and setting appointments for sales and service. The role emphasizes guest satisfaction, data accuracy, and adherence to privacy rules, with opportunities for internal advancement and employee discounts.

You will work with the sales team to convert leads, maintain product knowledge, and follow scripts to meet dealership

Qualifications

• Exceptional oral and written communication via phone and online are required.
• Proficient in basic math and writing.
• Proven customer service track record or drive to deliver top-tier service.
• Able to thrive in a high-paced, competitive environment.
• Pass drug testing and background check.

Responsibilities

• Handle guest inquiries with a focus on 100% satisfaction.
• Receive inbound calls to set firm appointment dates for sales or service.
• Provide friendly, helpful information about vehicles and services.
• Maintain strong product and inventory knowledge communicated to guests.
• Gather and accurately enter guest data into the BDC system.

Skills

Communication skills

Customer service

Data entry

Phone etiquette

Job description

Sames Auto Group in Harlingen, TX is seeking a motivated BDC representative to drive growth by developing relationships with customers, coordinating online and phone requests, and setting appointments for sales and service. The role emphasizes guest satisfaction, data accuracy, and adherence to privacy rules, with opportunities for internal advancement and employee discounts.

You will work with the sales team to convert leads, maintain product knowledge, and follow scripts to meet dealership