Automotive BDC Specialist: Inbound Leads & Appointments

Arlington Heights Cdjr; Arlington Heights (IL); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Attendance bonus

Work from home option

Medical insurance

Vision insurance

401K Plan

Paid time off

Growth opportunities

Dental insurance

Life insurance

Paid training

Employee vehicle purchase plan

Family owned

Job summary

The Ed Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative in Arlington Heights to handle internet inquiries and phone leads, generating appointments for service and sales. You will work in a fast-paced environment and start with on-site training before potential remote work.

Responsibilities include handling calls and emails, following up on leads, and scheduling appointments while ensuring customer satisfaction.

Qualifications

• Experience in a call center environment preferred but not required.
• Strong computer skills and familiarity with email/phone tools.

Responsibilities

• Handle inbound and outbound calls and emails.
• Prospect follow-up calls; set appointments for service and sales; gauge customer satisfaction.
• Answer customer internet inquiries by email and phone.
• Schedule sales appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up with customers to generate leads and close sales.
• Explain product performance and benefits; describe equipment options.
• Follow up to drive dealership visits and referrals.
• Maintain prospect and owner follow-up to boost satisfaction.

Skills

Call center

Computer skills

Persuasive communication

Bilingual

Job description

The Ed Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative in Arlington Heights to handle internet inquiries and phone leads, generating appointments for service and sales. You will work in a fast-paced environment and start with on-site training before potential remote work.

Responsibilities include handling calls and emails, following up on leads, and scheduling appointments while ensuring customer satisfaction.