Inbound Sales & Appointment Specialist

Family Toyota of Arlington; Arlington (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Toyota of Arlington is seeking a Business Development Center (BDC) Representative to handle incoming sales calls, build customer relationships, and schedule appointments with Sales Associates. You will collaborate daily with the BDC Manager, Sales staff, support teams, and customers.

The role emphasizes outbound prospecting, follow-up, and clear communication to ensure customer satisfaction and smooth scheduling of appointments. A friendly, detail-oriented approach is essential.

Qualifications

• High school diploma or equivalent.
• Excellent oral, written and interpersonal communication skills.
• Extensive customer service, sales, or telemarketing background.
• Computer literacy, strong organizational and follow-up skills.
• Ability to read and comprehend instructions and information.
• Excellent problem solving skills.

Responsibilities

• Receiving inbound sales phone calls and leads.
• Identifying the client's needs and scheduling appointments.
• Placing outbound phone calls to potential leads.
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction

Skills

Customer service

Phone etiquette

Communication skills

Sales background

Education

High School Diploma or GED

Tools

CRM software

Job description

Family Toyota of Arlington is seeking a Business Development Center (BDC) Representative to handle incoming sales calls, build customer relationships, and schedule appointments with Sales Associates. You will collaborate daily with the BDC Manager, Sales staff, support teams, and customers.

The role emphasizes outbound prospecting, follow-up, and clear communication to ensure customer satisfaction and smooth scheduling of appointments. A friendly, detail-oriented approach is essential.