BDC - Service Scheduler

Fenton Family Dealerships; Swanzey (NH); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

On-the-job training

Great pay and benefits

Job summary

Fenton Family Dealerships in Swanzey, NH, is hiring a Customer Service Representative - Service Scheduler to support our Service Department. The CSR will handle high volumes of inbound calls and schedule appointments using XTime, while delivering first-class service to customers.

No prior experience required; we provide training. The role reports to the BDC Manager and offers full-time hours, competitive pay, and benefits in a friendly, community-focused dealership.

Qualifications

• No experience required; training provided.
• Strong communication and organizational skills.
• Ability to manage high inbound call volume and scheduling tasks.

Responsibilities

• Answer inbound calls and schedule appointments using XTime.
• Learn operation codes for common services and advise customers accordingly.
• Coordinate with Service Department to fit customer and shop needs.
• Provide best-in-class service on calls and via email.
• Follow up on missed/cancelled appointments and post-service surveys.

Skills

Customer service

Phone etiquette

Scheduling

Communication

Tools

XTime

Job description

Customer Service Representative - Service Scheduler

The Fenton Family Dealerships were founded over 35 years ago by Bill Fenton. We have expanded to all of the greater Monadnock area! We are committed to the communities we serve and are proud of our philanthropy and volunteer involvement. This commitment has allowed us to grow and become the regions premier group for automotive sales, service, and parts. This community minded mindset extends to our team members as well. We are invested in our people and want to invest in you!

Fenton Family Dealerships is hiring! We are looking for a qualified individual to work in our Business Development Center assisting our Service Departments.

The primary role of the CSR Service Scheduler will be to assist the Service Department with answering phones and scheduling appointments for our current and potential customers. This full time position consists of taking a high volume of inbound phone calls and working with customers to schedule their appointment at a time that works both for the customer, but also for our Service Department.

This position will include but is not limited to:

• Answering inbound phone calls and scheduling appointments in our scheduling tool, XTime
• Learning basic operation codes for common services
• Determining the proper service needed and consulting the customer as to that service
• Learning the scheduling system for the Service Department and understanding scheduling needs
• Offering best in class customer service to every customer both on the phone and via email
• Answering voice messages from customers and ensuring that all questions and/or requests are fulfilled
• Missed or Cancelled appointment follow up calls
• After Service Follow Up call to ensure that their service experience went as expected
• After Service declined work calls to generate sales that were passed on a write up
• Other tasks as assigned by BDC Manager or Service Manager

This is a full time position and reports directly to the BDC Manager. Other tasks pertaining to the overall dealership service process may be assigned depending on workload.

Fenton Family Dealerships offers great pay, benefits and an exciting work environment.

Experience not required, we will train the right candidate!

EOE