Customer Service Representative

Fitzgerald Auto Mall; Gaithersburg (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Employee ownership

Paid Time Off

Health benefits

Dental benefits

401k

Job summary

Fitzgerald Auto Mall in Gaithersburg, MD is hiring a Customer Service Representative for the Service Department. We seek energetic candidates with a passion for helping customers, with training provided and no automotive experience required.

You will handle inbound calls, schedule appointments, and follow up with customers and internal teams to drive service and sales opportunities. Join a team that values growth and employee ownership.

Qualifications

• Hospitality or call center experience is encouraged.
• No automotive experience required; training provided.
• Strong communication and data entry skills.

Responsibilities

• Answer all incoming calls and schedule sales appointments.
• Make outbound calls and follow up on leads.
• Schedule follow-up contact if no appointment is made.
• Notify departments when appointments are scheduled and update records.
• Generate reminders and emails according to a timeline.
• Meet or exceed monthly appointment goals.
• Assist with other duties as assigned.

Skills

Customer service

Phone etiquette

Sales support

Appointment scheduling

Job description

Description

Hiring Immediately, Customer Service Representative for our Service Department. We are seeking BDC Representatives to add to our growing service department. Our sales are on the rise and we need energetic people that love customer service to help us keep up with increased traffic.

Requirements

Previous automotive experience is NOT REQUIRED for this position. Professional training will be provided. Those with experience in the hospitality, call center, telemarketing, customer service, mortgage, financial, and insurance industries are highly encouraged to apply. Come join the Fitzgerald Auto Mall team!

Benefits

• Competitive compensation plan
• EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Positive and family friendly atmosphere.
• Proven training program, we care about your success.
• Paid Time Off.
• Benefits available – Health, Dental, 401k

Responsibilities

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Make outbound calls.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US.