BDC - Service Scheduler

fentondealerships; Swanzey (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training provided

Benefits package

Job summary

The Fenton Family Dealerships is seeking a Customer Service Representative - Service Scheduler to support our Service Departments. This full-time role handles a high volume of inbound calls and schedules appointments for customers using XTime, while learning service codes and advising customers on needed services.

Experience not required; we will train the right candidate. You will provide excellent service by phone and email and collaborate with the BDC and Service Managers to keep the service

Qualifications

• Experience not required; we train the right candidate.

Responsibilities

• Answering inbound phone calls and scheduling appointments in our scheduling tool, XTime
• Learning basic operation codes for common services
• Determining the proper service needed and consulting the customer as to that service
• Learning the scheduling system for the Service Department and understanding scheduling needs
• Offering best in class customer service to every customer both on the phone and via email
• Answering voice messages from customers and ensuring that all questions and/or requests are fulfilled
• Missed or Cancelled appointment follow up calls
• After Service Follow Up call to ensure that their service experience went as expected
• After Service declined work calls to generate sales that were passed on a write up
• Other tasks as assigned by BDC Manager or Service Manager

Tools

XTime scheduling tool

Job description

Customer Service Representative - Service Scheduler

The Fenton Family Dealerships were founded over 35 years ago by Bill Fenton. We have expanded to all of the greater Monadnock area! We are committed to the communities we serve and are proud of our philanthropy and volunteer involvement. This commitment has allowed us to grow and become the regions premier group for automotive sales, service, and parts. This community minded mindset extends to our team members as well. We are invested in our people and want to invest in you!

Fenton Family Dealerships is hiring! We are looking for a qualified individual to work in our Business Development Center assisting our Service Departments.

The primary role of the CSR Service Scheduler will be to assist the Service Department with answering phones and scheduling appointments for our current and potential customers. This full time position consists of taking a high volume of inbound phone calls and working with customers to schedule their appointment at a time that works both for the customer, but also for our Service Department.

This position will include but is not limited to:

• Answering inbound phone calls and scheduling appointments in our scheduling tool, XTime
• Learning basic operation codes for common services
• Determining the proper service needed and consulting the customer as to that service
• Learning the scheduling system for the Service Department and understanding scheduling needs
• Offering best in class customer service to every customer both on the phone and via email
• Answering voice messages from customers and ensuring that all questions and/or requests are fulfilled
• Missed or Cancelled appointment follow up calls
• After Service Follow Up call to ensure that their service experience went as expected
• After Service declined work calls to generate sales that were passed on a write up
• Other tasks as assigned by BDC Manager or Service Manager

This is a full time position and reports directly to the BDC Manager. Other tasks pertaining to the overall dealership service process may be assigned depending on workload.

Fenton Family Dealerships offers great pay, benefits and an exciting work environment.

Experience not required, we will train the right candidate!

EOE