Service Scheduler & Customer Care Specialist

fentondealerships; Swanzey (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training provided

Benefits package

Job summary

The Fenton Family Dealerships is seeking a Customer Service Representative - Service Scheduler to support our Service Departments. This full-time role handles a high volume of inbound calls and schedules appointments for customers using XTime, while learning service codes and advising customers on needed services.

Experience not required; we will train the right candidate. You will provide excellent service by phone and email and collaborate with the BDC and Service Managers to keep the service

Qualifications

• Experience not required; we train the right candidate.

Responsibilities

• Answering inbound phone calls and scheduling appointments in our scheduling tool, XTime
• Learning basic operation codes for common services
• Determining the proper service needed and consulting the customer as to that service
• Learning the scheduling system for the Service Department and understanding scheduling needs
• Offering best in class customer service to every customer both on the phone and via email
• Answering voice messages from customers and ensuring that all questions and/or requests are fulfilled
• Missed or Cancelled appointment follow up calls
• After Service Follow Up call to ensure that their service experience went as expected
• After Service declined work calls to generate sales that were passed on a write up
• Other tasks as assigned by BDC Manager or Service Manager

Tools

XTime scheduling tool

Job description

The Fenton Family Dealerships is seeking a Customer Service Representative - Service Scheduler to support our Service Departments. This full-time role handles a high volume of inbound calls and schedules appointments for customers using XTime, while learning service codes and advising customers on needed services.

Experience not required; we will train the right candidate. You will provide excellent service by phone and email and collaborate with the BDC and Service Managers to keep the service