Service Scheduler & Customer Care Specialist

Fenton Family Dealerships; Swanzey (NH); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

On-the-job training

Great pay and benefits

Job summary

Fenton Family Dealerships in Swanzey, NH, is hiring a Customer Service Representative - Service Scheduler to support our Service Department. The CSR will handle high volumes of inbound calls and schedule appointments using XTime, while delivering first-class service to customers.

No prior experience required; we provide training. The role reports to the BDC Manager and offers full-time hours, competitive pay, and benefits in a friendly, community-focused dealership.

Qualifications

• No experience required; training provided.
• Strong communication and organizational skills.
• Ability to manage high inbound call volume and scheduling tasks.

Responsibilities

• Answer inbound calls and schedule appointments using XTime.
• Learn operation codes for common services and advise customers accordingly.
• Coordinate with Service Department to fit customer and shop needs.
• Provide best-in-class service on calls and via email.
• Follow up on missed/cancelled appointments and post-service surveys.

Skills

Customer service

Phone etiquette

Scheduling

Communication

Tools

XTime

Job description

Fenton Family Dealerships in Swanzey, NH, is hiring a Customer Service Representative - Service Scheduler to support our Service Department. The CSR will handle high volumes of inbound calls and schedule appointments using XTime, while delivering first-class service to customers.

No prior experience required; we provide training. The role reports to the BDC Manager and offers full-time hours, competitive pay, and benefits in a friendly, community-focused dealership.