BDC Service Representative

Bettenhausen Automotive; Tinley Park (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Critical illness coverage

401(K)

Tuition reimbursement

Job summary

Bettenhausen Chrysler Dodge Jeep & Ram of Tinley Park is seeking experienced Service BDC representatives to join our service team. We offer a family-owned atmosphere, growth opportunities, and a partnership with Strayer University for free college education.

Responsibilities include handling service/parts calls, scheduling, and follow-ups, with a focus on high customer service scores and efficient appointment management using Reynolds & Reynolds, Excel, and Google Docs.

Qualifications

• High School Diploma or equivalent required.
• 1 year minimum experience in automotive dealership preferred.
• Call center experience preferred.

Responsibilities

• Answer incoming calls for service and parts departments and set appointments.
• Track appointments using Reynolds & Reynolds, MS Excel, and Google Docs.
• Follow-up and confirm appointments to ensure customer attendance.
• Assist with recall information, loaner vehicles, and parts availability for service customers.
• Follow-up with survey customers to improve service scores.

Skills

Exceptional communication

Articulate speaking

Customer service mindset

Positive attitude

Education

High School Diploma

Tools

Reynolds & Reynolds

MS Excel

Google Docs

Job description

Bettenhausen Chrysler Dodge Jeep & Ram of Tinley Park is looking for experienced Service BDC representatives to join our industry leading service team!

Bettenhausen is a family owned company that offers a great work atmosphere, career growth, and has partnered with Strayer University to provide a free college education. Let us help you achieve your goals!

JOB DUTIES:

• Answer incoming calls for service and parts departments. Set appointments for customers according to their service/parts needs
• Accurately track service/parts appointments - utilize Reynolds & Reynolds, MS Excel, and Google Docs
• Follow-up and confirm appointments with service customers to ensure they arrive at their scheduled time
• Assist service customers with information pertaining to recall information, coordinating loaner vehicles, and parts availability
• Follow-up with unanswered service survey customers with information provided by FIAT Chrysler Automobiles to capture high customer service scores
• Place outbound calls to Parts customers to pick up their parts and capture appointment for their service.

REQUIREMENTS:

• Must have exceptional communication skills
• Friendly and enthusiastic disposition, positive attitude is a must!
• Ability to speak articulately
• High School Diploma or equivalent is mandatory
• Minimum 1 year prior experience working within an automotive dealership
• Call center experience PREFERRED
• Reynolds & Reynolds Experience PREFERRED

BENFITS:

• Weekly pay
• Health, dental, vision insurance
• Short term disability
• Life insurance
• Accident, Cancer, Critical Illness, Hospital Indemnity policies
• 401(K)
• College while you work? You could have 100% of the tuition and fees for your Associate's, Bachelor's or Master's degree covered by Bettenhausen.