Automotive Service BDC Specialist – Tuition-Backed Growth

Bettenhausen Automotive; Tinley Park (IL); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Critical illness coverage

401(K)

Tuition reimbursement

Résumé du poste

Bettenhausen Chrysler Dodge Jeep & Ram of Tinley Park is seeking experienced Service BDC representatives to join our service team. We offer a family-owned atmosphere, growth opportunities, and a partnership with Strayer University for free college education.

Responsibilities include handling service/parts calls, scheduling, and follow-ups, with a focus on high customer service scores and efficient appointment management using Reynolds & Reynolds, Excel, and Google Docs.

Qualifications

• High School Diploma or equivalent required.
• 1 year minimum experience in automotive dealership preferred.
• Call center experience preferred.

Responsabilités

• Answer incoming calls for service and parts departments and set appointments.
• Track appointments using Reynolds & Reynolds, MS Excel, and Google Docs.
• Follow-up and confirm appointments to ensure customer attendance.
• Assist with recall information, loaner vehicles, and parts availability for service customers.
• Follow-up with survey customers to improve service scores.

Connaissances

Exceptional communication

Articulate speaking

Customer service mindset

Positive attitude

Formation

High School Diploma

Outils

Reynolds & Reynolds

MS Excel

Google Docs

Description du poste

Bettenhausen Chrysler Dodge Jeep & Ram of Tinley Park is seeking experienced Service BDC representatives to join our service team. We offer a family-owned atmosphere, growth opportunities, and a partnership with Strayer University for free college education.

Responsibilities include handling service/parts calls, scheduling, and follow-ups, with a focus on high customer service scores and efficient appointment management using Reynolds & Reynolds, Excel, and Google Docs.