Automotive Service Dispatcher

Bettenhausen Automotive; Lockport (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health and Dental

Vision

Short Term Disability

Life Insurance

401K Plan

PTO

Employee Assistance Program

Free College Program with Strayer

Job summary

Bettenhausen Chrysler Dodge Jeep & Ram in Lockport, IL seeks a service dispatcher to organize and control work flow in the service department, ensuring quality repairs at a fair cost to customers. The role emphasizes fixing first visit, mentoring technicians, and maintaining strong customer satisfaction.

The candidate should have automotive industry experience, be able to work evenings once weekly and rotate Saturdays, and contribute to a clean, organized shop environment.

Qualifications

• Experience in service dispatch or service advising in a dealership environment.
• Technical automotive knowledge.
• Ability to manage and mentor a team.
• Organized, friendly, and customer-focused demeanor.

Responsibilities

• Coordinate workflow to maximize efficiency in the service department.
• Ensure all documents for technicians are available and accurate.
• Aim for forecasted goals set by service management.
• Monitor tech hours and assign jobs by technician level.
• Oversee RO open/close processes and warranty material disposition.

Skills

service dispatch experience

service advisor at a dealership

technical automotive knowledge

demonstrated ability to manage others

organized and friendly personality

Job description

Bettenhausen Chrysler Dodge Jeep & Ramis looking for a service dispatcher to join our growing team in Lockport, IL.

JOB DESCRIPTION:

The dispatcher/shop manager must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team.

DUTIES AND RESPONSIBILITIES:

• Work with service team to maintain customer satisfaction rating
• Ensure all documents necessary for technicians are readily available and accounted for
• Work to accomplish forecasted goals that have been established by service management
• Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily
• Properly assign jobs based on technician level (to meet warranty standards)
• Monitor technician staff to ensure efficient and safe work practices
• Check job status as often as necessary, at least two times per shift, and report to advisor any change in time promised
• Open and close repair orders as needed including managing Prep RO's, UCI's and CPOV's
• Handle routine complaints presented by staff and/or customers
• Ensure technicians follow warranty material disposition procedures
• Spot check RO's turned in by technicians to ensure the assigned work has been performed
• Monitor and mentor all levels of technicians (lube tech, apprentice, master tech) gain feedback, document, and discuss with service management to promote team improvement
• Spot check repairs to ensure quality and timely completion
• Main a high level of organization and cleanliness in shop, storage/tool room and service lot
• Maintain and manage special tool inventory
• Other duties as assigned

QUALIFICATIONS:

• At least 2 years of service dispatch experience or
• 3+ years' experience as a service advisor at a dealership
• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Automotive Dealership experience required
• Will need availability to work one evening per week and rotating Saturdays (1-2 per month)
• Salary dependent upon experience

BENEFITS:

• Health and Dental
• Vision
• Short Term Disability
• Life Insurance
• Accident, Critical Illness, Cancer, and Hospital Insurance
• 401K Plan
• PTO
• Employee Assistance Program
• Free College Program through our partnership with Strayer University