BDC Service Representative

Jim Shorkey Family Auto Group; North Huntingdon Township (Westmoreland County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k + Company Match

Medical, Dental, Vision plans

Paid Vacations

Paid Maternity Leave/Parental Leave

Employee Discount on products, parts,‑

Paid Uniforms

Work Life Balance/No Sundays

Job summary

Jim Shorkey Family Auto Group is seeking a BDC Service Representative to handle internet leads, schedule service appointments, and maintain customer communications by phone, text, and email. No automotive background required; training provided. Hours are Monday–Friday 8am–5pm with no weekends.

You'll be trained to assist customers via phone, email and chat, ensuring outstanding service and follow-up. Benefits include 401k, medical/dental/vision, paid vacations, and employee discounts.

Qualifications

• Must be 18 years of age.
• Must have strong written and verbal communication skills.
• Basic computer skills; training provided for necessary programs.
• Commitment to 100% customer satisfaction.

Responsibilities

• Answer internet leads and phone inquiries to schedule service appointments.
• Track and follow up with customers via phone, text, and email.
• Schedule, verify, and confirm service appointments; follow up to exceed expectations.
• Monitor email and text leads and determine vehicle service needs.

Skills

Phone skills

Customer service

Written communication

Organizational skills

Computer skills

Tools

Microsoft Office

Outlook

Excel

Word

Job description

BDC Service Representative

Do you enjoy talking to people? Asking questions? Helping someone in ways they don't expect?

We are looking for creative and engaging team members who enjoy speaking to people, are always up for a challenge, and enjoy a work environment that is both fun and highly productive. You do not need to have a background in the automotive industry, though it is preferred. We will consider those with and without experience, and we are prepared to train the right person who is looking to grow their skill set as a professional.

What will your day look like?

• You'll answer internet leads from manufacturer and third-party websites, answer phone calls from customers looking to schedule service for their vehicle and continue to reach out to your existing customer base through phone, text, and email daily.
• You must be comfortable speaking on the phone and have strong writing skills. You will also need to be a self-starter, staying on-task and productive during lower lead volume days.
• While no cold calling is involved, you may be required to contact existing store customers to see if they are interested in scheduling service maintenance.
• You will be responsible for scheduling appointments, verifying appointments, and making follow-up phone calls to confirm customers service expectations were exceeded.
• Monitoring and contacting email and text leads
• Determining each customer's vehicle service needs and making appointments accordingly
• Learning, understanding, and following service call and email scripts
• Confirming and following up on appointments via text or phone
• Ensuring customers are completely satisfied
• Making daily follow up phone calls

You will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for clients, handling desk calls, correspondences and attending to customers.

Hours:

• Monday - Friday 8am-5pm
• No Weekends

Benefits:

• Veteran management team to help guide and influences trainees towards top potential earnings.
• Yearly Recognition Program
• Career Advancement Opportunities
• Paid Vacations
• Paid Maternity Leave/Parental Leave
• Employee Discount on all products, parts, and services
• 401k + Company Match
• Comprehensive and Competitive Medical, Dental, and Vision plans with low cost to you.
• Paid Company Uniforms
• Work Life Balance/No Sundays
• Plus much more!

Requirements

• Must be 18 years of age
• Have a valid Driver's License with a clean MVR
• Pass a drug test and background check
• Possess phone skills for both employee and customer phone calls
• Have basic computer skills. Training will be provided for necessary programs.
• Be organized, alert, professional and courteous
• Be committed to 100% customer satisfaction
• Familiar with Microsoft Office, Outlook, Word and Excel programs