BDC Representative

City Chevrolet of Grayslake; Grayslake (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

OTE

Paid Training

Medical Insurance

Dental Insurance

401K with Employer Match

Paid Vacation

Employee discounts

Recognition Program

5-day work week

Growth Opportunities

Job summary

City Chevrolet of Grayslake is seeking a BDC Representative to drive a top-notch customer experience. This hands-on role handles Internet leads, inbound calls, and customer retention while collaborating with the sales team.

You will be trained, coached, and expected to follow up diligently using our CRM, while maintaining high ethical standards and excellent communication. A valid driver's license is required. This is a full-time, on-site position with opportunities to grow within the dealership.

Qualifications

• Must be open to learning and coaching.
• Strong customer-service ethos with attention to detail.
• Excellent communication and phone skills.
• Must have a valid driver's license.

Responsibilities

• Handle Internet leads and inbound calls efficiently.
• Maintain high CSI through quality customer interactions.
• Follow up with prospective buyers using CRM.
• Manage daily CRM tasks and assignments.
• Support the sales team with customer retention efforts.
• Ensure timely completion of assigned responsibilities.

Skills

Customer service

Communication

Phone skills

CRM

Coaching mindset

Time management

Team player

Valid driver's license

Tools

CRM system

Job description

What We're Looking For:

The BDC Representative role is instrumental to our store's day-to-day operations, responsible for top notch customer experience and product knowledge. We want a candidate that is an expert in customer service and willing to learn and be coached! This will be a hands-on position and candidate will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention.

We Offer:

• $50,000 - $70,000 OTE
• Paid Training Program
• Immediate impact - quick on-boarding
• Major Medical & Dental Insurance
• 401 K w/ Employer Match
• Paid Vacation
• Employee discounts on vehicles and more
• Monthly employee recognition
• 5-day work week, closed on Sundays
• Opportunity to grow and advance!

Responsibilities:

• Provide top notch customer service tracked by manufacturer CSI
• Complete manufacturer training to stay certified
• Ensure proper follow up of all prospective buyers by monitoring a CRM system
• Establish lead follow up processes
• Ensure daily CRM tasks are complete
• Manage and complete follow up for customer manifest lists

Qualifications:

• Must be open to learning and being coached
• High ethical standards and strong attention to details
• Excellent customer service, communication, and decision-making skills
• Computer proficient and good work ethic
• Must be good on the phone and willing to make a lot of calls
• Able to prioritize tasks and have good time management skills
• Most importantly must be a team player with a good attitude and cant be afraid to smile!
• Valid driver's license

Terms

We are an Equal Opportunity Employer