Service BDC Associate — Auto Dealership Appointment Specialist

SmartRecruiters, Inc.; Centreville (VA); On-site; USD 51,577,000 - 57,308,000; Full time

Job summary

BMW Fairfax, part of Sonic Automotive, is hiring a Service BDC Associate to generate service appointments and handle internet inquiries for both new and pre-owned vehicles. You'll use a CRM to manage leads and keep customer files up to date, while delivering a premium experience.

This full-time role requires strong communication, teamwork, and process discipline, with comprehensive training and benefits offered by the Sonic family.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Experience in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and provide the highest degree of customer satisfaction.

Skills

Excellent communication

Team player

Call center experience

Time management

Organizational skills

Tools

CRM software

Job description

BMW Fairfax, part of Sonic Automotive, is hiring a Service BDC Associate to generate service appointments and handle internet inquiries for both new and pre-owned vehicles. You'll use a CRM to manage leads and keep customer files up to date, while delivering a premium experience.

This full-time role requires strong communication, teamwork, and process discipline, with comprehensive training and benefits offered by the Sonic family.