BDC Associate Fixed Ops - BMW of Fairfax

Momentum BMW; Virginia (MN); On-site; USD 40,000 - 52,000; Full time

Job summary

Momentum BMW is seeking a Service BDC Associate to generate service appointments for both new and pre-owned vehicles. The role emphasizes prompt, professional communication with internet inquiries and precise CRM data entry.

You will work in a fast-paced environment, leveraging lead management tools to track interest, prepare reports, and support the service department with a premium customer experience. Training on products and financing programs is provided.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite and CRM skills.
• Ability to work independently and in a fast-paced team environment.
• Experience in call center settings preferred.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and experience.
• Utilize lead management tools.
• Prepare reports, forms and documentation on time.
• Perform cashier duties as requested.
• Other duties as assigned.
• Demonstrate ethical behavior and high customer satisfaction; maintain honesty.

Skills

Communication skills

Independence and teamwork

Call center environment

Organizational skills

Time management

Reading and policy comprehension

Tools

MS Office Suite

CRM software

Job description

Purpose

Job Description

The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties And Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.


• Promptly and accurately enter all customer inquiry data into the CRM.


• Generate service appointments.


• Conduct phone surveys to assess customer preferences and quality of experience.


• Effectively utilize lead management tools.


• Compile all necessary reports, forms and other documentation on a timely basis.


• Perform cashier duties as requested.


• Perform other job-related duties as assigned.


• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications

• Excellent verbal and written communication skills.


• Strong MS Office Suite computer skills.


• Ability to work independently and as part of a team in a fast-paced environment.


• Ability to work in call center environment.


• Strong organizational and time management skills.


• Ability to read and comprehend rules, regulations, policies and procedures.


• It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.