BDC Associate Fixed Ops - BMW of Fairfax

Sonic Automotive; Fairfax (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Job summary

Sonic Automotive is seeking a BDC Associate Fixed Ops at BMW of Fairfax in Virginia. This role involves generating sales appointments by responding to customer inquiries and providing outstanding customer service. Candidates must have excellent communication skills, the ability to work in a fast-paced environment, and be adept at using CRM software. Discover a rewarding career with opportunities for growth and comprehensive training at Sonic Automotive.

Qualifications

• Excellent communication skills are crucial for customer interaction.
• Ability to handle inquiries independently and as part of a team.
• Familiarity with lead management tools and CRM software.

Responsibilities

• Respond to internet inquiries with professionalism.
• Enter customer data into the CRM accurately.
• Generate service appointments and compile necessary reports.

Skills

Excellent verbal and written communication skills

Ability to work independently

Ability to work in a fast-paced environment

Strong organizational skills

Ability to read and comprehend policies

Job description

BDC Associate Fixed Ops - BMW of Fairfax in Fairfax, VA at Sonic Automotive

Location: 8427 Lee Highway, Fairfax, VA 22031

Job Type: Sales

Experience: Associate

About

At BMW Fairfax, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose: The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.