BDC Sales Support Specialist: Drive Appointments & Insights

Fox Lexus of El Paso; El Paso, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with Company Match

Paid Time Off and Holidays

Career Growth & Development

Job summary

Fox Auto Team in El Paso, TX is seeking a BDC Sales Support Specialist to balance customer communication, lead follow-up, and data analysis. You will assist the BDC and Sales Management teams, generating appointments and tracking performance metrics.

The role emphasizes CRM accuracy, multi-channel communication, and collaborative problem solving in a fast-paced dealership environment.

Qualifications

• Strong communication and customer service skills.
• Comfortable working on the phone throughout the day.
• CRM experience preferred.
• Microsoft Excel, Word, and Outlook proficiency.

Responsibilities

• Contact prospective and existing customers to generate appointments and sales opportunities.
• Follow up with internet leads, unsold customers, missed appointments, and marketing campaigns.
• Respond to customer inquiries by phone, text, and email.
• Schedule, confirm, and reschedule sales appointments.
• Re-engage inactive customers and maintain consistent follow-up.
• Maintain complete and accurate CRM records.

Skills

Communication

Customer service

Phone communication

Time management

Analytical mindset

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Outlook

CRM

Job description

Fox Auto Team in El Paso, TX is seeking a BDC Sales Support Specialist to balance customer communication, lead follow-up, and data analysis. You will assist the BDC and Sales Management teams, generating appointments and tracking performance metrics.

The role emphasizes CRM accuracy, multi-channel communication, and collaborative problem solving in a fast-paced dealership environment.