BDC Sales Support Specialist

Fox Lexus of El Paso; El Paso, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with Company Match

Paid Time Off and Holidays

Career Growth & Development

Job summary

Fox Auto Team in El Paso, TX is seeking a BDC Sales Support Specialist to balance customer communication, lead follow-up, and data analysis. You will assist the BDC and Sales Management teams, generating appointments and tracking performance metrics.

The role emphasizes CRM accuracy, multi-channel communication, and collaborative problem solving in a fast-paced dealership environment.

Qualifications

• Strong communication and customer service skills.
• Comfortable working on the phone throughout the day.
• CRM experience preferred.
• Microsoft Excel, Word, and Outlook proficiency.

Responsibilities

• Contact prospective and existing customers to generate appointments and sales opportunities.
• Follow up with internet leads, unsold customers, missed appointments, and marketing campaigns.
• Respond to customer inquiries by phone, text, and email.
• Schedule, confirm, and reschedule sales appointments.
• Re-engage inactive customers and maintain consistent follow-up.
• Maintain complete and accurate CRM records.

Skills

Communication

Customer service

Phone communication

Time management

Analytical mindset

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Outlook

CRM

Job description

Description

Join Fox Auto Team as a BDC Sales Support Specialist

Do you enjoy working with customers but also love digging into data, reports, and identifying opportunities for improvement?

Fox Auto Team is seeking a BDC Sales Support Specialist who can successfully balance customer communication, lead follow-up, reporting, and performance analysis. This is a unique opportunity for someone who enjoys both the people side and the analytical side of the business.

In this role, you'll help drive showroom traffic and sales opportunities by contacting customers, managing leads, tracking performance metrics, analyzing dealership data, and supporting the BDC and Sales Management teams.

If you're organized, detail-oriented, tech-savvy, and comfortable working in a fast-paced environment, we'd love to hear from you.

Why Join Fox Auto Team?

• Competitive pay based on experience
• Monthly performance bonus opportunities
• Health, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Career Growth & Development Opportunities
• Family-Owned Dealership Group

What You'll Do

Customer Outreach & Lead Management

• Contact prospective and existing customers to generate appointments and sales opportunities
• Follow up with internet leads, unsold customers, missed appointments, and marketing campaigns
• Respond to customer inquiries by phone, text, and email
• Schedule, confirm, and reschedule sales appointments
• Re-engage inactive customers and maintain consistent follow-up
• Maintain complete and accurate CRM records

Reporting & Performance Analysis

• Generate and review daily, weekly, and monthly performance reports
• Monitor key metrics including lead activity, appointments, customer contacts, show rates, and sales results
• Identify trends, missed opportunities, and areas needing additional follow-up
• Create and maintain spreadsheets and tracking tools
• Assist leadership with performance summaries and reporting

Sales & Administrative Support

• Support sales campaigns and targeted customer outreach initiatives
• Help maintain CRM accuracy and customer database integrity
• Assist management with special projects and operational initiatives
• Organize information from multiple systems into clear, actionable reports
• Support efforts to increase appointments, showroom traffic, and customer engagement

Schedule

Flexible schedule required based on business needs, including evenings and Saturdays.

Equal Opportunity Employer

Fox Auto Team is an Equal Opportunity Employer and complies with all federal, state, and local employment laws.

Requirements

What We're Looking For

Preferred Experience

• Customer service, call center, BDC, administrative, or automotive dealership experience
• Experience making outbound customer calls
• CRM experience preferred
• Automotive dealership experience is a plus

Skills & Qualifications

• Strong communication and customer service skills
• Comfortable working on the phone throughout the day
• Microsoft Excel, Word, and Outlook proficiency
• Strong attention to detail and accuracy
• Analytical mindset with the ability to identify trends and opportunities
• Excellent organization and time management skills
• Ability to manage multiple priorities simultaneously
• Self-motivated and dependable
• Comfortable learning new technology and dealership systems