BDC Appointment Specialist: Inbound & Outbound Leads

INFINITI of El Paso; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Charlie Clark Auto Group in El Paso is seeking a Business Development Center (BDC) Representative to handle inbound sales calls and build relationships with customers, scheduling appointments for Sales Associates.

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers, contributing to a smooth appointment process and high customer satisfaction.

Qualifications

• Excellent oral, written and interpersonal communication skills.
• Extensive customer service, sales, or telemarketing background.
• Computer literacy with strong organizational and follow-up skills.
• Ability to read and comprehend instructions and information.
• Excellent problem solving skills.

Responsibilities

• Receiving inbound sales phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction

Skills

Communication skills

Customer service

Sales background

Interpersonal skills

Computer literacy

Organizational skills

Reading comprehension

Problem solving

Education

High School Diploma or GED

Job description

Charlie Clark Auto Group in El Paso is seeking a Business Development Center (BDC) Representative to handle inbound sales calls and build relationships with customers, scheduling appointments for Sales Associates.

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers, contributing to a smooth appointment process and high customer satisfaction.