BDC Agent

Bravo Cadillac; El Paso (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Comprehensive health, dental, and vision insurance

Opportunities for professional growth

Job summary

Bravo Cadillac in El Paso, Texas is looking for a motivated BDC Agent to join our team. In this role, you will connect prospective customers with our sales team, ensuring exceptional service while managing inquiries and scheduling appointments.

The ideal candidate should possess strong communication skills and have experience in customer service or sales, preferably in the automotive field. We offer a competitive salary, benefits, and opportunities for professional growth in a collaborative environment.

Qualifications

• Experience in customer service or sales environment, automotive industry preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Handle inbound and outbound calls professionally.
• Schedule appointments and follow up on leads.
• Maintain accurate customer interaction records.

Skills

Communication skills

Customer service experience

CRM software proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Title: BDC Agent (Business Development Center Agent)

Job Description

We are seeking a motivated and customer-focused BDC Agent to join our dynamic team. As a BDC Agent, you will play a crucial role in bridging the gap between prospective customers and the dealership's sales team, ensuring a seamless and exceptional customer experience. If you are an excellent communicator with a knack for building relationships, this opportunity is for you.

Responsibilities

• Handle inbound and outbound calls and inquiries from potential customers with professionalism and courtesy.
• Schedule appointments and follow up on leads in a timely manner to convert prospects into sales opportunities.
• Maintain accurate records of customer interactions, inquiries, and appointments in the CRM system.
• Collaborate with the sales team to provide them with necessary information regarding customer needs and preferences.
• Assist in developing and implementing strategies to enhance customer engagement and increase dealership traffic.
• Provide comprehensive information about products, services, and promotions to prospective clients.
• Consistently meet and exceed established performance metrics, including call volume, appointment setting, and conversion rates.
• Stay updated with industry trends, dealership inventory, and competitive landscape to effectively communicate with customers.

Qualifications

• High school diploma or equivalent; additional education or training in sales, marketing, or customer service is a plus.
• Proven experience in a customer service or sales environment, preferably within the automotive industry.
• Strong communication and interpersonal skills with a pleasant phone demeanor.
• Proficient in using CRM software and other relevant computer applications.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational skills with a keen attention to detail.
• Flexibility to work varying shifts, including evenings and weekends, as needed.

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Opportunities for professional growth and advancement
• Supportive and collaborative work environment

If you're ready to take the next step in your career and contribute to our success, we invite you to apply for the BDC Agent position. Join us in delivering outstanding customer service and driving our dealership forward.