BDC Representative (CAG)

Mercedes-Benz of Smithtown; St. James (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401(k)

PTO

Growth opportunities

Team atmosphere

Commission-based pay

Job summary

Competition Automotive Group is seeking BDC Representatives to support our sales team. The role involves handling inbound/outbound inquiries, following up with clients in the CRM, and directing questions to the right team. A strong focus on professional communication and problem-solving is required.

We offer medical and dental, 401(k), PTO, growth opportunities, a great team environment, and competitive base salary with monthly commissions. 5-day work week with shifts may include weekends.

Qualifications

• At least 1 year of experience in customer service.
• Proficient in basic computer systems (Windows, Google, Microsoft).
• Strong customer service skills, phone & email etiquette.

Responsibilities

• Handle heavy inbound and outbound client inquiries from web leads, phone and email.
• Perform short-term and long-term follow-up with clients in the CRM drive.
• Speak with customers professionally and resolve issues.
• Direct customer calls/questions/concerns to the appropriate party, including online inquiries.
• Log all activity in the CRM.

Skills

Customer service

Computer literacy

Phone etiquette

Email etiquette

Tools

CRM software

Job description

Description

BDC Representative

At Competition Automotive Group, we believe our associates are our greatest asset. We are currently seeking BDC Representatives to join and support our sales team. If you are looking for a career with an extraordinary company, we are the perfect choice. Come work for the BEST Auto Group in the business!

What We Offer

• Medical and Dental
• 401(k)
• Paid time off and vacation
• Growth opportunities
• A great team environment and atmosphere
• Competitive base salary with monthly commissions

Responsibilities

• Heavy inbound and outbound client inquiries from web leads, phone & email
• Short-term & long-term follow-up with clients in the customer relationship management system drive
• Speak with customers in a professional, well-spoken manner and be able to problem-solve
• Direct customer calls/questions/ concerns appropriately to the right party, including those available online.
• Log all activity in our CRM

Requirements

• At least 1 year of experience in customer service
• Proficient in all basic computer operating systems, Windows, Google, Microsoft, etc.
• Must have strong customer service skills, phone & email etiquette

SCHEDULE

5-day work week, which may include Saturdays or Sundays; 8-hour shifts may vary, starting with either opening or closing shifts.