BDC Representative (CAG)

Paylocity; Saint James, Northern (NY, KY); Hybrid; USD 40,000 - 64,000; Full time

Benefits offered by this job

Medical and Dental

401(k)

Paid time off

Growth opportunities

Atmosphere-friendly team

Job summary

Competition Automotive Group is adding a BDC Representative to support our sales team. You will handle inbound and outbound inquiries, log activities in the CRM, and direct questions to the right party. The role emphasizes strong customer service skills and professional communication.

We offer medical and dental, 401(k), paid time off, growth opportunities, and a competitive base salary with monthly commissions. A great team environment and atmosphere accompany this position.

Qualifications

• At least 1 year of experience in customer service.
• Proficient in basic computer operating systems (Windows, Google, Microsoft).
• Strong customer service skills with phone and email etiquette.

Responsibilities

• Handle heavy inbound and outbound client inquiries from web leads, phone, and email.
• Follow up with clients short-term and long-term in CRM.
• Communicate professionally and solve problems for customers.
• Direct customer calls/questions/ concerns to the appropriate party (including online).
• Log all activity in the CRM.

Skills

Customer service experience

Phone etiquette

Email etiquette

Computer proficiency

Job description

Description

BDC Representative

At Competition Automotive Group, we believe our associates are our greatest asset. We are currently seeking BDC Representatives to join and support our sales team. If you are looking for a career with an extraordinary company, we are the perfect choice. Come work for the BEST Auto Group in the business!

What We Offer

• Medical and Dental
• 401(k)
• Paid time off and vacation
• Growth opportunities
• A great team environment and atmosphere
• Competitive base salary with monthly commissions

Responsibilities

• Heavy inbound and outbound client inquiries from web leads, phone & email
• Short-term & long-term follow-up with clients in the customer relationship management system drive
• Speak with customers in a professional, well-spoken manner and be able to problem-solve
• Direct customer calls/questions/ concerns appropriately to the right party, including those available online.
• Log all activity in our CRM

Requirements

• At least 1 year of experience in customer service
• Proficient in all basic computer operating systems, Windows, Google, Microsoft, etc.
• Must have strong customer service skills, phone & email etiquette

SCHEDULE

5-day work week, which may include Saturdays or Sundays; 8-hour shifts may vary, starting with either opening or closing shifts.