BDC Representative (CAG)

'Domstad aan Zee, Trekhaak gezocht'; Saint James (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental

401(k)

Paid time off and vacation

Growth opportunities

Team environment

Commissions

Job summary

Competition Automotive Group in New York is seeking a dedicated BDC Representative to support our sales team. This full-time role handles inquiries from web leads, phone and email, and drives conversions with monthly commissions.

You will log activity in the CRM, follow up with clients, and maintain professional, customer-focused communication. A base salary with commissions reflects the role's opportunities.

Qualifications

• At least 1 year of customer service experience.
• Proficient with Windows, Google, and Microsoft.
• Strong customer service skills and phone/email etiquette.

Responsibilities

• Handle inbound and outbound inquiries from web leads, calls, and email.
• Follow up with clients in the CRM for short/long-term engagement.
• Communicate professionally and resolve customer issues.
• Direct customer calls/questions to the appropriate party, including online inquiries.
• Log all activity in CRM.

Skills

Customer service

Phone etiquette

Email etiquette

CRM usage

Communication

Tools

CRM software

Job description

BDC Representative

At Competition Automotive Group, we believe our associates are our greatest asset. We are currently seeking BDC Representatives to join and support our sales team. If you are looking for a career with an extraordinary company, we are the perfect choice. Come work for the BEST Auto Group in the business!

Job Type

Full-time

What We Offer

• Medical and Dental
• 401(k)
• Paid time off and vacation
• Growth opportunities
• A great team environment and atmosphere
• Competitive base salary with monthly commissions

Responsibilities

• Heavy inbound and outbound client inquiries from web leads, phone & email
• Short-term & long-term follow-up with clients in the customer relationship management system drive
• Speak with customers in a professional, well-spoken manner and be able to problem-solve
• Direct customer calls/questions/ concerns appropriately to the right party, including those available online.
• Log all activity in our CRM

Requirements

• At least 1 year of experience in customer service
• Proficient in all basic computer operating systems, Windows, Google, Microsoft, etc.
• Must have strong customer service skills, phone & email etiquette

Schedule

5-day work week, which may include Saturdays or Sundays; 8-hour shifts may vary, starting with either opening or closing shifts.

Salary Description

$18-20/hr. Plus commission