BDC Representative (CAG)

Competitionbmw; Saint James (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical and Dental

401(k)

Paid time off and vacation

Growth opportunities

Great team environment

Competitive base salary with monthly commissions

Job summary

Competition Automotive Group is seeking a BDC Representative in Saint James, NY to manage inbound and outbound customer inquiries. The role includes logging all activities in the CRM and following up with clients. Applicants should have at least 1 year of customer service experience and strong phone and email etiquette. The position offers a competitive salary with commissions and various benefits including medical and dental, 401(k), and paid time off.

Qualifications

• At least 1 year of experience in customer service.
• Proficient in all basic computer operating systems.
• Strong customer service skills, phone & email etiquette.

Responsibilities

• Handle inbound and outbound client inquiries from web leads, phone & email.
• Follow-up with clients in the CRM system.
• Direct customer calls/questions/concerns to the appropriate parties.
• Log all activity in CRM.

Skills

Customer service skills

Phone etiquette

Email etiquette

Problem-solving skills

Tools

CRM software

Microsoft Office

Google Suite

Job description

Description

BDC Representative

AtCompetition Automotive Group, we believe our associates are our greatest asset. We are currently seeking BDC Representatives to join and support our sales team. If you are looking for a career with an extraordinary company, we are the perfect choice. Come work for the BEST Auto Group in the business!

What We Offer

• Medical and Dental
• 401(k)
• Paid time off and vacation
• Growth opportunities
• A great team environment and atmosphere
• Competitive base salary with monthly commissions

Responsibilities

• Heavy inbound and outbound client inquiries from web leads, phone & email
• Short-term & long-term follow-up with clients in the customer relationship management system drive
• Speak with customers in a professional, well-spoken manner and be able to problem-solve
• Direct customer calls/questions/ concerns appropriately to the right party, including those available online.
• Log all activity in our CRM

Requirements

• At least 1 year of experience in customer service
• Proficient in all basic computer operating systems, Windows, Google, Microsoft, etc.
• Must have strong customer service skills, phone & email etiquette

SCHEDULE: 5-day work week, which may include Saturdays or Sundays; 8-hour shifts may vary, starting with either opening or closing shifts.