BDC Representative (CAG)

Competition Auto Group; Saint James (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical & Dental

401(k)

PTO

Growth opportunities

Team environment

Commissions

Job summary

Competition Automotive Group is seeking a BDC Representative to support our sales team. You will manage inbound and outbound inquiries, follow up with customers in the CRM, and help drive appointments and customer satisfaction.

The role requires at least 1 year of customer service experience, strong phone and email etiquette, and comfort with standard computer software. Competitive hourly pay with monthly commissions and opportunities for growth.

Qualifications

• Minimum 1 year of customer service experience.
• Proficient with Windows, Google, Microsoft and common software.
• Strong phone and email etiquette.

Responsibilities

• Handle heavy inbound and outbound inquiries from web leads, phone and email.
• Perform short-term and long-term follow-ups in the CRM.
• Communicate professionally and solve problems for customers.

Skills

Customer service

Tools

CRM software

Job description

BDC Representative

At Competition Automotive Group, we believe our associates are our greatest asset. We are currently seeking BDC Representatives to join and support our sales team. If you are looking for a career with an extraordinary company, we are the perfect choice. Come work for the BEST Auto Group in the business!

What We Offer:

• Medical and Dental
• 401(k)
• Paid time off and vacation
• Growth opportunities
• A great team environment and atmosphere
• Competitive base salary with monthly commissions

Responsibilities:

• Heavy inbound and outbound client inquiries from web leads, phone & email
• Short-term & long-term follow-up with clients in the customer relationship management system drive
• Speak with customers in a professional, well-spoken manner and be able to problem-solve
• Direct customer calls/questions/ concerns appropriately to the right party, including those available online.
• Log all activity in our CRM

Requirements:

• At least 1 year of experience in customer service
• Proficient in all basic computer operating systems, Windows, Google, Microsoft, etc.
• Must have strong customer service skills, phone & email etiquette

SCHEDULE

5-day work week, which may include Saturdays or Sundays; 8-hour shifts may vary, starting with either opening or closing shifts.

Compensation details:

18-20 Hourly Wage