BDC Representative

Castle Automotive Group; Portage (IN); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

401K match

Medical insurance

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid Time Off

Vehicle purchase discounts

Career advancement

Wellness resources

Job summary

Castle Automotive Group in Portage, Indiana, is seeking a friendly BDC Representative to handle calls, follow up on sales appointments, and answer inquiries via phone, email, and chat. You will present financing options and work closely with the sales team to drive initial opportunities.

You will use CRM daily, collaborate with dealership staff, and contribute to a smooth first contact experience for customers. Compensation ranges from $15 to $18 per hour with benefits and growth opportunities.

Qualifications

• Prior experience as a BDC Representative or related role.
• Excellent teammate with courteous demeanor and eagerness to improve.
• Prompt and professional, with a strong work ethic.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to inquiries via internet, phone, and live chat.
• Present initial financing options based on customer needs.
• Follow up with leads not yet ready to book or no-show.
• Collaborate with team and management; maintain positive relationships.
• Utilize CRM tracking system daily.

Skills

BDC experience

Team player

Customer service

Positive attitude

Computer skills

Driver's license

Tools

CRM software

Job description

BDC Representative

Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? Come join our team at Castle Automotive Group as a BDC Representative.

What’s In It For you:

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

What You’ll Do:

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates • Provide customers with initial product information and direct them to the appropriate dealership resources • Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

What You Bring to the Team:

• Prior experience as a BDC Representative, Call Center Coordinator, or related position
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

BDC Representative: $15-$18 per hour

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts. To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.