BDC Representative (CAG)

Mercedes-Benz of Smithtown; Saint James (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental

401(k)

Paid time off

Growth opportunities

Team environment

Monthly commissions

Job summary

Competition Automotive Group in St. James, NY is seeking a BDC Representative to support our sales team. You will handle heavy inbound and outbound inquiries from web leads, phone, and email, and log all activity in our CRM.

The role offers a competitive base salary with monthly commissions and opportunities for growth. Requirements include at least 1 year of customer service experience, proficiency with basic computer systems (Windows, Google, Microsoft), and strong phone and email etiquette.

Qualifications

• At least 1 year of customer service experience.
• Proficient in basic computer systems (Windows, Google, Microsoft).
• Strong communication and professional phone/email etiquette.

Responsibilities

• Heavy inbound and outbound client inquiries from web leads, phone & email
• Short-term & long-term follow-up with clients in the CRM system
• Speak with customers in a professional, well-spoken manner and be able to problem-solve
• Direct customer calls/questions/ concerns appropriately to the right party, including those available online.
• Log all activity in our CRM

Skills

Customer service

CRM experience

Communication skills

Phone & email etiquette

Tools

CRM software

Windows OS

Google Workspace

Job description

BDC Representative (CAG)

Competition Auto Group St. James, New York, United States

About this position

Description: BDC Representative

At Competition Automotive Group, we believe our associates are our greatest asset. We are currently seeking BDC Representatives to join and support our sales team. If you are looking for a career with an extraordinary company, we are the perfect choice. Come work for the BEST Auto Group in the business!

What We Offer:

• Medical and Dental
• 401(k)
• Paid time off and vacation
• Growth opportunities
• A great team environment and atmosphere
• Competitive base salary with monthly commissions

Responsibilities:

• Heavy inbound and outbound client inquiries from web leads, phone & email
• Short-term & long-term follow-up with clients in the customer relationship management system drive
• Speak with customers in a professional, well-spoken manner and be able to problem-solve
• Direct customer calls/questions/ concerns appropriately to the right party, including those available online.
• Log all activity in our CRM

Requirements:

• At least 1 year of experience in customer service
• Proficient in all basic computer operating systems, Windows, Google, Microsoft, etc.
• Must have strong customer service skills, phone & email etiquette

SCHEDULE

5-day work week, which may include Saturdays or Sundays; 8-hour shifts may vary, starting with either opening or closing shifts.

Salary Information

$18 - $20Hourly Wage

Share this Job: