BDC Agent

Executive Auto Group; Wallingford, Northern (CT, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

5-Day Work Week

Bonuses/Incentives

Medical, Dental & Vision Insurance

401k Program

Paid Time Off

Paid Life Insurance

Advancement Opportunities

Ongoing Training & Development

Employee vehicle purchase plans

Discounts on products and services

Job summary

Executive Auto Group is seeking an energetic Automotive BDC Agent to create premium guest experiences and manage follow-ups for sales appointments. The role emphasizes timely responses to inquiries via email, phone and live chat, and presenting initial financing options based on customer needs.

You will use a CRM daily and collaborate across teams to optimize the customer journey. The position offers a 5-day work week with attractive compensation plans, bonuses, and benefits, including

Qualifications

• Previous customer service experience.
• Collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Utilize CRM tracking system daily.
• Participate in team and process development sessions—maintaining positive relationships with teammates, sales teams, and dealership management.

Skills

Customer service experience

Team collaboration

Communication

Computer skills

Valid driver’s license

Tools

CRM software

Job description

Automotive BDC Agent

Executive Auto Group

Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming BDC Agent to create premium guest experience

What We Offer:

• 5-Day Work Week
• Excellent compensation plans with bonuses/incentives
• Paid Time Off/Vacation
• Medical, Dental & Vision Insurance
• 401k Program
• Paid Life Insurance
• Professional/Respectful Work Environment
• Advancement Opportunities
• Ongoing Training & Development
• Employee vehicle purchase plans
• Discounts on products and services

What You’ll Do:

• Answer customer calls and establish follow-ups with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Utilize CRM tracking system daily
• Participate in team and process development sessions—maintaining positive relationships with teammates, sales teams, and dealership management

Keys to Success:

• Previous customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.