BDC Representative

Vip-Automotive-Group-1; Levittown (NY); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

401(k) Retirement Plan

Paid Time Off

Employee Discounts on Vehicles, Parts,

Service

Job summary

VIP Automotive Group – Long Island, NY is seeking a Client Relations / BDC Representative to join our centralized Business Development Center (BDC) supporting multiple dealership locations. No automotive dealership experience is required — paid training provided.

You will connect with automotive customers and prospects, schedule appointments, follow up with leads, and help drive customers into our dealerships using phone calls, emails, text messages, and online leads.

Qualifications

• Experience in customer service, sales, retail, hospitality, call centers, appointment setting, or client relations.

Responsibilities

• Schedule sales and service appointments.
• Follow up with leads via phone, email and text.
• Respond to customer inquiries promptly and professionally.
• Build relationships with customers and prospects to drive showroom/service traffic.
• Maintain accurate customer information in CRM.

Skills

Customer service

Sales

Call centers

Appointment setting

Client relations

CRM systems

Tools

CRM systems

Job description

Salary Range: $45,000.00 To $80,000.00 Annually

Client Relations / BDC Representative – Customer Service

VIP Automotive Group – Long Island, NY
Full-Time | 5-Day Work Week | $45,000 – $80,000+
Salary + Commission + Bonuses | Growth Opportunity

VIP Automotive Group is hiring motivated, outgoing, and customer-focused Client Relations / BDC Representatives to join our centralized Business Development Center (BDC) supporting multiple automotive dealership locations.

This is an excellent opportunity for someone with experience in customer service, sales, retail, hospitality, call centers, appointment setting, or client relations who wants to build a long-term career with a successful automotive dealership group.

No automotive dealership experience required — paid training provided!

If you enjoy talking with people, building relationships, following up with customers, and working toward goals, this could be the opportunity for you.

$45,000 – $80,000+ per year

Salary + Commission + Bonuses

Your earning potential increases with performance, appointment generation, customer engagement, and results.

Full-Time | 5-Day Work Week

One weekday evening shift: 12:00 PM – 8:00 PM

One weekday off

Flexible scheduling based on business needs

As a Client Relations / BDC Representative, you'll be responsible for connecting with automotive customers and prospects, scheduling appointments, following up with leads, and helping drive customers into our dealerships.

You'll communicate with customers through phone calls, emails, text messages, and online leads while providing a professional and exceptional customer experience.

Handle inbound and outbound customer calls

Respond to customer inquiries by phone, email, and text

Follow up with automotive sales and service leads

Schedule sales and service appointments

Confirm and reschedule customer appointments

Follow up with customers who have not yet scheduled

Contact previous customers regarding future sales and service opportunities

Respond quickly and professionally to internet and online leads

Build strong relationships with customers and prospects

Generate showroom and service department traffic

Maintain accurate customer information and notes in dealership CRM systems

Make proactive outbound calls to increase appointment opportunities

Work with Sales and Service teams to ensure a smooth customer handoff

Meet or exceed individual and team appointment-setting goals

Track follow-up activities and customer interactions

Deliver exceptional customer service throughout the entire customer journey

Help identify opportunities to generate additional dealership business

We provide paid training and the tools necessary to help the right candidate succeed.

We welcome candidates with backgrounds in:

• Customer Service
• Call Centers
• Hospitality
• Appointment Setting
• Client Relations
• Customer Experience
• Lead Generation
• Account Management
• Business Development

If you're comfortable talking to customers, organized, motivated, and willing to learn, we want to hear from you!

The ideal BDC Representative / Client Relations Representative is:

Customer-focused and professional

Friendly, outgoing, and energetic

Comfortable making and receiving phone calls

Confident communicating by phone, email, and text

Organized and detail-oriented

Comfortable working with computers and CRM systems

Able to multitask in a fast-paced environment

Goal-oriented and motivated by performance

Dependable and punctual

A strong team player

Able to follow up consistently and professionally

Interested in building a long-term career

Previous automotive experience is not required, but experience with any of the following is a plus:

• Automotive BDC
• Service BDC
• Business Development Center
• Internet Sales
• Automotive CRM
• Customer Relationship Management
• Appointment Setting
• Lead Management
• Service Appointment Scheduling

Experience with dealership CRM or automotive software is helpful, but we will train the right candidate.

BUILD YOUR CAREER WITH VIP AUTOMOTIVE GROUP

This isn't just another call center position.

Our centralized Business Development Center provides an opportunity to gain valuable experience in automotive sales, service, customer relations, lead management, appointment setting, and dealership operations.

As you develop your skills and performance, opportunities may become available to advance within the BDC or into other areas of the dealership, including Sales, Service, Customer Relations, Internet Sales, and Management.

VIP Automotive Group is committed to creating a professional, supportive, and customer-focused environment where employees can build rewarding careers.

Benefits include:

• Medical Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Discounts on Vehicles, Parts & Service
• Disability Coverage
• Life Insurance
• Paid Training
• Professional Development
• Employee Recognition Programs
• Supportive, Team-Oriented Environment

Candidates searching for the following positions are encouraged to apply:

BDC Representative | Business Development Representative | Business Development Center Representative | Automotive BDC Representative | Sales BDC Representative | Service BDC Representative | Client Relations Representative | Customer Service Representative | Customer Experience Representative | Internet Sales Representative | Internet Lead Representative | Appointment Setter | Customer Care Representative | Lead Generation Representative

VIP Automotive Group – Long Island, NY

No automotive experience required. Paid training provided.

Join VIP Automotive Group and build a career where your communication skills, customer service, and performance can make a difference.