BDC Representative

Castle Chevy GMC & Cadillac McHenry; United States; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(K) with company match

Major medical (50% employee paid)

Dental insurance

Vision insurance

Voluntary Benefits

Life Insurance

Paid Time Off

Employee vehicle purchase discounts

Career advancement

Employee Wellness

Job summary

Castle Automotive Group is seeking a BDC Representative to handle customer calls, set sales appointments, and provide initial product and financing information. The role emphasizes prompt, courteous service and collaboration with sales teams and management.

You will follow up with leads, respond to inquiries across channels, and maintain accurate CRM records, contributing to a smooth customer journey from first contact to appointment.

Qualifications

• Prior experience as a BDC Representative or related position.
• Collaborative teammate with a positive, proactive attitude.
• Strong computer skills and quick, courteous communication.
• Must have a valid driver’s license.

Responsibilities

• Answer calls and establish follows-up with sales appointments.
• Respond to internet, phone and live chat inquiries using scripts and templates; provide initial product information and financing options.
• Follow up with leads not ready to book.
• Participate in team sessions and maintain positive relationships with teammates and management.
• Utilize CRM tracking system daily.

Skills

Customer service

CRM knowledge

Team collaboration

Computer skills

Prompt communication

Tools

CRM system

Job description

BDC Representative

Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? Come join our team at Castle Automotive Group as a BDC Representative.

Whats In It For you

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

What Youll Do

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates Provide customers with initial product information and direct them to the appropriate dealership resources Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

What You Bring to the Team

• Prior experience as a BDC Representative, Call Center Coordinator, or related position
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid drivers license

BDC Representative: $16-$18 per hour

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.