BDC Representative

Castle GMC, Cadillac, Chevrolet of McHenry; Crystal Lake (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401K match

Medical insurance

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid Time Off

Vehicle discounts

Career growth

Employee wellness

Job summary

Castle Automotive Group is seeking a dedicated BDC Representative in Crystal Lake, IL. You will handle inbound/outbound calls, online inquiries, and chats to initialize sales appointments and present financing options. Daily CRM use and collaboration with sales teams help build momentum and customer trust.

We offer competitive hourly pay, a comprehensive benefits package, and opportunities for career growth within a dealer group committed to customer satisfaction and professional development.

Qualifications

• Prior experience as a BDC Representative or in a related call-center role.
• Excellent teammate with collaborative attitude and willingness to improve.
• Prompt and courteous demeanor in all customer interactions.
• Positive and hardworking personality.
• Strong computer skills and familiarity with CRM systems.
• Valid driver’s license and reliable transportation.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Provide initial product information via email, scripts and templates and direct customers to dealership resources; present financing options.
• Follow up with leads not ready to schedule or who no-show.
• Participate in team and process development sessions and maintain positive relationships with colleagues and management.
• Use CRM tracking system daily to document interactions and outcomes.

Skills

BDC experience

Call Center coordination

Team collaboration

Proactive communication

Strong computer skills

Valid driver’s license

Tools

CRM software

Job description

BDC Representative

Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? Come join our team at Castle Automotive Group as a BDC Representative.

What’s In It For you:

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access toEAP, health, legal, and financial resources to support your overall well-being

What You’ll Do:

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates Provide customers with initial product information and direct them to the appropriate dealership resources Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• UtilizeCRM tracking system daily

What You Bring to the Team:

• Prior experience as aBDC Representative, Call Center Coordinator, or related position
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

BDC Representative: $16-$18 per hour

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.