BDC Representative

Castle GMC, Cadillac, Chevrolet of McHenry; McHenry (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(K) with company match

Major medical (50% employee paid)

Dental, Vision insurance options

Voluntary Benefits (Accident, Critical

Life Insurance

Paid Time Off

Employee vehicle purchase discounts

Career advancement

Employee Wellness: EAP, health, legal,

Job summary

Castle Automotive Group is seeking a BDC Representative in McHenry, IL to handle calls, chats, and emails, setting up sales appointments and presenting initial financing options. The role emphasizes timely follow-ups and CRM usage within a collaborative dealership team.

You will work with sales and management to optimize communication, respond to inquiries efficiently, and contribute to process improvement while delivering excellent customer service. Prior BDC/Call Center experience is preferred.

Qualifications

• Prior experience in BDC/Call Center roles
• Strong teamwork and communication skills
• Proficient computer skills
• Valid driver’s license

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments
• Respond to internet, phone, and live chat inquiries using scripts and templates
• Provide initial product information and direct customers to dealership resources
• Present initial financing options based on customer needs
• Follow up with leads not ready to book or those who no-show
• Participate in team sessions and maintain positive relationships with sales and management
• Utilize CRM tracking system daily

Job description

BDC Representative

Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? Come join our team at Castle Automotive Group as a BDC Representative.

What’s In It For you:

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access toEAP, health, legal, and financial resources to support your overall well-being

What You’ll Do:

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates Provide customers with initial product information and direct them to the appropriate dealership resources Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• UtilizeCRM tracking system daily

What You Bring to the Team:

• Prior experience as aBDC Representative, Call Center Coordinator, or related position
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

BDC Representative: $16-$18 per hour

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.