BDC Representative

Auto Collision Group; Santa Clarita (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

Auto Collision Group is seeking a Dealer Liaison to drive new business and strengthen relationships with independent customers and auto dealerships. You will check in vehicles, manage dealer networks, and follow up on leads to grow accounts.

The role emphasizes providing exceptional customer service, coordinating between customers and internal departments, and maintaining organized schedules for account visits.

Qualifications

• High School Diploma required.
• Driver's license required.
• 1 year customer service experience preferred.
• Basic computer skills (MS Office).

Responsibilities

• Generate new business opportunities through prospecting within independent customers and dealer market.
• Check in vehicles and tag vehicles.
• Manage a preferred network of auto dealers.
• Follow up on new leads and referrals resulting from field activity in both customers and auto dealers.
• Maintain and grow dealer relationships by acting as a liaison between Auto Collision Group customers and dealers.
• Identify sales prospects and contact these and other accounts assigned to you.
• Provide high quality customer service
• Provide information to facilitate problem resolutions
• Promote and educate customers on vehicle repair status and services provided by Auto Collision Group, Inc.
• Prepare action plans and schedules to visit representatives from accounts assigned to you.
• Act as a liaison between dealerships and all of Auto Collision Group, Inc. internal departments.
• Collect purchase orders for all warranty and internal work completed for dealerships.
• Conducts routine tasks as directed
• Closely supervised with little latitude for independent judgment

Skills

Customer service

Relationship building

Communication skills

Independent / team work

Education

High School Diploma

Tools

CCC One

Job description

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Dealer Liaison is responsible for managing Auto Collision Group Inc. relationships with individual customers and auto dealerships.

Summary of Duties:

• Generate new business opportunities through prospecting within independent customers and dealer market.
• Check in vehicles and tag vehicles.
• Manage a preferred network of auto dealers.
• Follow up on new leads and referrals resulting from field activity in both customers and auto dealers.
• Maintain and grow dealer relationships by acting as a liaison between Auto Collision Group customers and dealers.
• Identify sales prospects and contact these and other accounts assigned to you.
• Provide high quality customer service
• Provide information to facilitate problem resolutions
• Promote and educate customers on vehicle repair status and services provided by Auto Collision Group, Inc.
• Prepare action plans and schedules to visit representatives from accounts assigned to you.
• Act as a liaison between dealerships and all of Auto Collision Group, Inc. internal departments.
• Collect purchase orders for all warranty and internal work completed for dealerships.
• Conducts routine tasks as directed
• Closely supervised with little latitude for independent judgment

Qualifications:

Education:

High School Diploma. Driver's license required.

Experience:

Customer Service: 1 year (Preferred)

Computer Skill:

Basic knowledge of computer skills including data entry. Basic knowledge Microsoft Office (Word, Excel, PowerPoint)

Other Skills:

• Ability to present a positive and professional image to all customers
• Ability to work independently and as a team member
• Strong client management and relationship building skills
• Competitive, goal oriented, and coachable - receptive to feedback
• Effective oral and written communications skills
• Attention to detail and strong mathematical aptitude.
• Self-starter who is highly organized
• Able to handle multiple projects and assignments with attention to detail
• Problem solving, well organized, detailed oriented and accurate.

Additional Preferred Skills/ Experience:

• Proficient in CCC One software.
• Strong negotiating skills