Business Development Center (BDC) Representative

Oremor Automotive Group; Ontario (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401K

Wellness program

Vacation & holidays

Job summary

Oremor Automotive Group is seeking a friendly Business Development Center (BDC) Representative to handle incoming calls and greet visitors, process inquiries, and coordinate service requests. The role supports service departments with clerical tasks and customer interactions.

The ideal candidate has 1+ years in a similar role, strong phone and computer skills, and a customer-focused mindset. Automotive experience and bilingual ability are a plus.

Qualifications

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales a PLUS.
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS.
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS.
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction.

Skills

Customer service

Phone skills

Microsoft Office

Communication

Bilingual

Tools

Microsoft Office

Job description

Overview

TheBusiness Development Center (BDC)Representativeanswers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, , service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed,
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Performs other duties as assigned
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors
• Support on-line customers by setting appointments.

Qualifications

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!