Customer Service Representative

Auto Collision Group, Inc.; Mission Viejo (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Dental insurance

Life insurance

Vision insurance

Job summary

Auto Collision Group, Inc. is seeking a Full-time position to generate business opportunities and manage dealer relationships in Mission Viejo, CA. You will be responsible for tagging vehicles, handling customer inquiries, and maintaining high service quality.

The role requires entry to intermediate experience in the discipline and works closely supervised. Employee benefits include health insurance and paid time off.

Qualifications

• Entry-level to intermediate experience in the automotive discipline required.
• Ability to conduct routine tasks as directed.
• Must work closely supervised with limited independent judgment.

Responsibilities

• Generate new business opportunities with independent customers and dealers.
• Manage a preferred network of dealerships and maintain dealer relationships.
• Collect purchase orders for completed work for dealerships.
• Provide high-quality customer service and follow up on leads and referrals.

Job description

Benefits

• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Life insurance
• Vision insurance

Job Type: Full-time

Ability to Commute: Mission Viejo, CA 92692 (Required)

Work Location: In person

Responsibilities

• Generate new business opportunities through prospecting within independent customers and dealer market.
• Check in vehicles and tag vehicles.
• Manage a preferred network of Dealerships.
• Follow up on new leads and referrals resulting from field activity in both customers and Dealerships.
• Maintain and grow dealer relationships by acting as a liaison between Auto Collision Group customers and dealers.
• Identify sales prospects and contact these and other accounts assigned to you.
• Provide high quality customer service.
• Provide information to facilitate problem resolutions.
• Promote and educate customers on vehicle repair status and services provided by Auto Collision Group, Inc.
• Prepare action plans and schedules to visit representatives from accounts assigned to you.
• Act as a BDC Representative between dealerships and all of Auto Collision Group, Inc. internal departments.
• Collect purchase orders for all warranty and internal work completed for dealerships.

Qualifications

• Requires entry to intermediate level experience in discipline.
• Conducts routine tasks as directed.
• Closely supervised with little latitude for independent judgment.