BDC Representative

Village Ford; Dearborn (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K with match

Paid holidays

Paid vacation

Life insurance

Job summary

Village Ford is seeking a motivated, customer-focused professional to join our Business Development Center (BDC) team in Dearborn, MI. You’ll be the heartbeat of customer communications, handling calls, emails, and inquiries, and setting appointments to drive an exceptional dealership experience from the first interaction.

You will work in a fast-paced, award-winning environment, with a competitive $16-$18 per hour base and a monthly bonus opportunity.

Qualifications

• Customer-focused professional with strong communication.
• Experience with CRM systems preferred.
• Will­ingness to train in automotive processes.

Responsibilities

• Serve as the first point of contact for inbound calls, emails, and online inquiries.
• Proactively follow up with sales and service leads.
• Schedule appointments for sales and service departments.
• Keep the CRM up-to-date and accurate.
• Provide customers with information on inventory, promotions, and dealership services.
• Support the sales and service teams to ensure a seamless customer journey.
• Monitor performance and assist with monthly reporting.
• Assist with switchboard coverage as needed.

Skills

Communication

Phone presence

Multitasking

CRM & MS Office

Organization & follow-up

Call center experience

Automotive experience

Tools

CRM software

Microsoft Office

Job description

$16-$18 per hour (based on experience)
Plus monthly performance bonus opportunity

Position Overview

Village Ford is looking for a motivated, customer-focused professional to join our Business Development Center (BDC) team. This role is the heartbeat of our customer communications, connecting with clients, setting appointments, and helping drive an exceptional dealership experience from the very first interaction. If you are energetic, organized, and love helping people, this is an opportunity to grow within a fast-paced, award-winning dealership environment.

Key Responsibilities

• Serve as the first point of contact for inbound calls, emails, and online inquiries
• Proactively follow up with sales and service leads
• Schedule appointments efficiently for both sales and service departments
• Keep our CRM system accurate and up-to-date
• Provide customers with information on inventory, promotions, and dealership services
• Support the sales and service teams to ensure a seamless customer journey
• Monitor team performance activity and complete monthly reporting
• Assist with switchboard coverage as needed

Qualifications and Skills

• Strong communication skills (verbal and written)
• A friendly, professional, and confident phone presence
• Ability to manage multiple tasks in a fast-paced environment
• Comfort with technology, CRM systems, and Microsoft Office
• Strong organizational and follow-up skills
• Customer service or call center experience preferred
• Automotive experience is a plus but we’re willing to train the right person

Why Join Village Ford?

• High-energy team culture
• Growth and advancement opportunities
• Supportive leadership
• Performance-driven environment
• Opportunity to be part of one of the most recognized Ford dealerships in the country
• A comprehensive benefits package which includes Blue Cross medical, dental, vision, short & long-term disability, hospital indemnity, life insurance, 401K (with match), identity theft protection, pet insurance, paid holidays, and paid vacation

If you enjoy connecting with people, thrive in a goal-driven environment, and want to be part of a dealership that values excellence and community involvement, we’d love to meet you.

Village Ford is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.