Automotive Sales BDC Agent

Hireology; Holyoke (MA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k) with Match

Health, Dental, Vision & Group Life

Paid Time Off

Paid Holidays

Milestone Anniversaries recognized

Employee Discounts

Paid training and ongoing coaching

Supportive dealership culture

Growth opportunities within sales

Job summary

Marcotte Ford, a family-owned, single-point dealership in Holyoke, MA, seeks an Automotive Sales BDC Agent focused on phone and internet-based sales. The role drives showroom traffic and sales opportunities through appointments set, shown, and sold, with base pay plus performance bonuses.

The position requires 1 year of sales or customer service experience, strong phone skills, and CRM proficiency; Saturdays are required, with full-time, on-site work and a generous earning potential of

Qualifications

• 1 year of customer service or sales experience.
• Call center or automotive sales experience is a plus.
• Confident, professional phone skills.
• Strong follow-up and organizational habits.
• Goal-oriented while remaining team-focused.
• Coachable and open to feedback.
• Basic computer and CRM proficiency.
• Valid Driver’s License with a clean driving record.

Responsibilities

• Handle inbound and outbound sales-focused calls.
• Respond promptly to internet leads, texts, and emails related to vehicle sales.
• Make outbound follow-up calls to new and unsold prospects.
• Set, confirm, and re-confirm sales appointments.
• Use proven call scripts and sales processes.
• Build rapport and identify customer needs to drive appointments.
• Accurately document all customer activity in the CRM.
• Work closely with the sales team to ensure strong appointment handoffs.
• Contribute to meeting sales goals for calls, appointments, and show rates.

Skills

Phone sales

CRM proficiency

Outbound calling

Inbound calls

Tools

CRM Software

Job description

Job Title: Automotive Sales BDC Agent (Call Center Focused)

Job Type: Full-time
Pay: $50,000 – $80,000 per year (hourly base + performance-based bonuses)
Work Location: On-site | One Location

Who We Are:

Marcotte Ford is a family-owned, single-point dealership that believes consistent follow-up and strong communication drive sales success. Our BDC is a key part of our sales operation, working hand-in-hand with our sales team to create quality opportunities and a great customer experience. We value teamwork, accountability, and long-term growth in a supportive, professional environment.

Position Overview:

As a Sales BDC Agent, your primary focus is generating showroom traffic and sales opportunities. This is a phone- and internet-based sales role where success is measured by appointments set, shown, and sold. If you enjoy sales, follow-up, and seeing your effort directly impact your income, this role offers strong earning potential.

What You’ll Do:

• Handle inbound and outbound sales-focused calls
• Respond promptly to internet leads, texts, and emails related to vehicle sales
• Make outbound follow-up calls to new and unsold prospects
• Set, confirm, and re-confirm sales appointments
• Use proven call scripts and sales processes
• Build rapport and identify customer needs to drive appointments
• Accurately document all customer activity in the CRM
• Work closely with the sales team to ensure strong appointment handoffs
• Contribute to meeting sales goals for calls, appointments, and show rates

Schedule:

• 8-hour shifts
• 5 days per week
• Saturday availability required

What We’re Looking For:

• 1 year of customer service or sales experience (preferred)
• Call center or automotive sales experience is a plus
• Confident, professional phone skills
• Strong follow-up and organizational habits
• Goal-oriented while remaining team-focused
• Coachable and open to feedback
• Basic computer and CRM proficiency
• Valid Driver’s License with a clean driving required

What We Offer:

• $50,000–$80,000 annual earning potential
• Hourly base pay plus performance-based bonuses
• 401(k) with Match
• Health, Dental, Vision & Group Life Insurance
• Additional Voluntary Life Insurance, LTD & Accident Insurance
• Paid Time Off
• Paid Holidays
• Milestone Anniversaries are recognized & celebrated
• Employee Discounts
• Paid training and ongoing coaching
• A supportive, family-style dealership culture
• Opportunity to grow within the sales department