BDC Customer Care Specialist

Bartow Ford Company; Bartow (FL); Vor Ort; USD 32.000 - 44.000; Vollzeit

Benefits dieser Stelle

Monthly bonuses

Modern facility

Growth opportunities

Medical insurance

Dental insurance

Vacation & holidays

Zusammenfassung

Bartow Ford Company in Bartow, FL is seeking a BDC Customer Care Specialist to provide the highest level of customer service. This role involves interacting with customers to identify needs, guiding notes in CRM/DMS, and coordinating with team members to ensure opportunities are captured.

The position requires a background check, Florida driver's license, and the ability to work in a fast-paced, professional environment.

Qualifikationen

• Must be able to communicate effectively in English; bilingual preferred.

Aufgaben

• Promote top-notch customer experience.
• Interact with customers to identify individual needs.
• Work with department personnel to ensure all lead opportunities are noted in CRM/DMS.
• Complete daily tasks as directed by the Manager.
• Cross-train for internet leads, chats, service requests and calls.
• Present information to managers, clients, and the public.
• Follow written, oral, diagram, or schedule instructions.

Kenntnisse

Bilingual Preferred

Jobbeschreibung

The BDC (Business Development Center) Customer Care Specialist is responsible for the highest level of customer service.

Bilingual Preferred

Compensation & Benefits

• Monthly Performance Bonuses
• We offer a state-of-the-art facility
• Growth Opportunities within
• Full Medical, Dental and Vision insurance
• Vacation and Holiday Pay
• 401(k) retirement plan with company contribution
• Employee Discounts on Vehicles
• Employee Appreciation Lunches
• Employee Recognition Awards
• Hours: Monday - Friday, 7:30 am - 7:00 pm. Rotating evenings and Saturdays. Hours and schedule may vary.

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs
• Work closely with the department personnel to ensure all lead opportunities are accounted for and appropriate notes are made in the CRM and DMS system
• Complete daily tasks as assigned by the Manager
• Act as a member of the team, which includes cross-training for internet leads, chats, service requests and incoming/outgoing telephone roles
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

Requirements

• Must submit to a background check and drug test
• Valid Florida driver’s license with a clean driving record
• Must be at least 18 years of age
• Able to handle a fast pace environment
• Must maintain a professional appearance
• Strong multitasking skills
• Must be dependable

Bartow Ford is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.