BDC Representative

Village Ford Inc; Dearborn (MI); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Blue Cross medical

Dental

Vision

Short & long-term disability

401K with match

Paid holidays

Paid vacation

Pet insurance

Identity theft protection

Descripción de la vacante

Village Ford is seeking a motivated BDC Representative to join our Business Development Center in Dearborn, MI. You will be the first point of contact for customers, schedule appointments, and help drive a seamless dealership experience from the initial outreach.

We offer $16–$18 per hour based on experience, plus a monthly performance bonus opportunity, in a fast-paced, award-winning dealership environment with growth potential and a thorough benefits package.

Formación

• Excellent communication skills, both verbal and written.
• Professional phone presence with a friendly demeanor.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with CRM systems and Microsoft Office tools.
• Organized, with strong follow-up skills and attention to detail.
• Customer service or call center experience preferred; automotive background a plus.

Responsabilidades

• Serve as the first point of contact for inbound calls, emails, and online inquiries.
• Proactively follow up with sales and service leads.
• Schedule appointments efficiently for both sales and service departments.
• Keep our CRM system accurate and up-to-date.
• Provide customers with information on inventory, promotions, and dealership services.
• Support the sales and service teams to ensure a seamless customer journey.
• Monitor team performance activity and complete monthly reporting.
• Assist with switchboard coverage as needed.

Conocimientos

Communication

Phone presence

Multi-tasking

CRM systems

Microsoft Office

Organization

Customer service experience

Automotive knowledge (training)

Herramientas

CRM software

Microsoft Office

Descripción del empleo

BDC Representative

$16–$18 per hour (based on experience)
Plus monthly performance bonus opportunity

Position Overview

Village Ford is looking for a motivated, customer-focused professional to join our Business Development Center (BDC) team. This role is the heartbeat of our customer communications, connecting with clients, setting appointments, and helping drive an exceptional dealership experience from the very first interaction.

If you are energetic, organized, and love helping people, this is an opportunity to grow within a fast-paced, award-winning dealership environment.

Key Responsibilities:

• Serve as the first point of contact for inbound calls, emails, and online inquiries
• Proactively follow up with sales and service leads
• Schedule appointments efficiently for both sales and service departments
• Keep our CRM system accurate and up-to-date
• Provide customers with information on inventory, promotions, and dealership services
• Support the sales and service teams to ensure a seamless customer journey
• Monitor team performance activity and complete monthly reporting
• Assist with switchboard coverage as needed

Qualifications and Skills:

• Strong communication skills (verbal and written)
• A friendly, professional, and confident phone presence
• Ability to manage multiple tasks in a fast-paced environment
• Comfort with technology, CRM systems, and Microsoft Office
• Strong organizational and follow-up skills
• Customer service or call center experience preferred
• Automotive experience is a plus but we’re willing to train the right person

Why Join Village Ford?

• High-energy team culture
• Growth and advancement opportunities
• Supportive leadership
• Performance-driven environment
• Opportunity to be part of one of the most recognized Ford dealerships in the country
• A comprehensive benefits package which includes Blue Cross medical, dental, vision, short & long-term disability, hospital indemnity, life insurance, 401K (with match), identity theft protection, pet insurance, paid holidays, and paid vacation

If you enjoy connecting with people, thrive in a goal-driven environment, and want to be part of a dealership that values excellence and community involvement, we’d love to meet you.

Village Ford is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.