BDC Representative

Rv Country, Inc.; Arizona; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid training

Health benefits & 401(k)

Employee RV discounts

Career growth opportunities

Job summary

Rv Country, Inc. is looking for a BDC Representative in Arizona to manage customer engagement through phone, text, and email. You’ll handle inbound inquiries, schedule appointments, and document activities in the CRM. The ideal candidate is organized, detail-oriented, and has a positive attitude. This role offers a competitive hourly salary plus bonuses for kept appointments, health benefits, and career growth opportunities without requiring previous RV experience.

Qualifications

• Ability to communicate clearly and professionally by phone.
• Attention to detail and organizational skills.
• Consistent outreach habits and reliable attendance.

Responsibilities

• Respond to inbound leads from various platforms.
• Schedule and confirm appointments for customers.
• Document all activity in the CRM system.

Skills

Clear phone communication

Organized and detail oriented

Comfortable following structured processes

Positive attitude

Job description

BDC Representative – Customer Engagement & Appointment Coordination

RV Country RV Country is one of the most established RV dealership groups in the Western U.S., with over 50 years in business and locations across five states. We are growing our Business Development Center (BDC) and looking for motivated professionals who excel on the phone, communicate clearly, and know how to guide customers to the next step. This is a high-activity, customer communication position, not a showroom sales job. Your success will come from consistent outreach, attention to detail, and the ability to confidently move customers forward. If you enjoy structured work, organized follow-up, and influencing conversations, this role fits you.

What You’ll Do

• Respond to inbound leads from RV Trader, Facebook, Google & website
• Communicate by phone, text, and email
• Ask qualifying questions (budget, timing, decision maker, tow vehicle)
• Schedule and confirm appointments
• Prepare customers before arrival so they know what to expect
• Follow up with unscheduled prospects
• Document all activity in the CRM
• Coordinate with store staff for customer readiness

Requirements

• Clear phone communication and professional tone
• Organized and detail oriented
• Comfortable following structured processes
• Reliable attendance and follow-through
• Positive attitude with consistent outreach habits

Helpful Experience

call center, customer service, scheduling, appointment setting, BDC, reception, or collections (No RV experience required — we train product knowledge)

Pay & Benefits

Hourly + performance bonuses for kept appointments

• Average: $50,000–$80,000
• Warm inbound leads (no cold calling)
• Paid training
• Health benefits & 401(k)
• Employee RV discounts
• Career growth opportunitiesStable company with long-term reputation

If you prefer structured work, communication, and helping customers get prepared — this role fits well.