BDC Rep: Build Customer Connections & Appointments

Green Ford, Inc.; Greensboro (NC); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive pay with bonuses

Paid training

Career advancement opportunities

Employee benefits and dealership perks

Long-term automotive career

Job summary

Green Ford, Inc. is seeking a friendly and proactive Business Development Center (BDC) Representative to join our Greensboro dealership.

You’ll be the first point of contact, responding to internet leads, answering inquiries, and scheduling appointments to support the sales team. In this role, you’ll build relationships via phone, text and email, maintain accurate CRM data, and help customers move from inquiry to purchase.

Qualifications

• Respond to internet, phone, and customer inquiries promptly.
• Schedule and confirm sales and service appointments.
• Build relationships via phone, text, and email.
• Maintain accurate customer information in the CRM.

Responsibilities

• Respond promptly to incoming internet, phone, and customer inquiries.
• Make outbound calls and follow up with prospective customers.
• Schedule and confirm sales and service appointments.
• Build relationships with customers through phone, text, and email.
• Maintain accurate customer information and follow-up activity in the CRM.
• Work closely with the sales team to ensure a smooth handoff to the dealership.
• Follow up with missed appointments and unsold customers.
• Meet and exceed monthly appointment and performance goals.
• Provide an exceptional customer experience from the first interaction.

Skills

Communication

Organization

Goal oriented

Customer service

Phone etiquette

Tools

CRM software

Phone system

Job description

Green Ford, Inc. is seeking a friendly and proactive Business Development Center (BDC) Representative to join our Greensboro dealership.

You’ll be the first point of contact, responding to internet leads, answering inquiries, and scheduling appointments to support the sales team. In this role, you’ll build relationships via phone, text and email, maintain accurate CRM data, and help customers move from inquiry to purchase.