BDC Manager: Lead High-Volume Auto Sales Team

Auto Centers; Mattoon (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Employee discounts

Job summary

Auto Centers in Mattoon, IL is seeking a BDC Manager to lead a 10-person Sales and Service BDC team on-site. You will coach, supervise, and participate in front-line tasks to drive production, efficiency, and growth, focusing on lead tracking in DealerSocket and process optimization.

The role requires hands-on leadership, exceptional communication, and the ability to manage day-to-day BDC operations with a strong emphasis on customer experience and loyalty.

Qualifications

• Experience in BDC management or high-volume call center supervision.
• Automotive sales experience is a plus.
• Ability to supervise and train a 10-person team.

Responsibilities

• Lead daily operations of a 10-person BDC team to drive production and efficiency.
• Coach and train representatives; ensure adherence to scripts and DealerSocket workflows.
• Monitor lead flow and performance metrics; optimize processes and follow-up strategies.
• Maintain high-quality customer experiences and loyalty through coaching and best practices.

Skills

Call coaching

Leadership

Working manager

DealerSocket CRM familiarity

Education

High school diploma or GED

Some college preferred

Tools

DealerSocket CRM

Job description

Auto Centers in Mattoon, IL is seeking a BDC Manager to lead a 10-person Sales and Service BDC team on-site. You will coach, supervise, and participate in front-line tasks to drive production, efficiency, and growth, focusing on lead tracking in DealerSocket and process optimization.

The role requires hands-on leadership, exceptional communication, and the ability to manage day-to-day BDC operations with a strong emphasis on customer experience and loyalty.