BDC Manager: Drive Appointments & Customer Connections

VA Cars West Broad Inc; Virginia (MN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Job summary

VA Cars West Broad Inc is seeking a driven Business Development Center (BDC) Representative to join our Henrico, VA team. You will be the first point of contact for customers, connecting them with the right vehicles and setting appointments.

Responsibilities include handling calls and emails, following up on leads, communicating promotions, and maintaining CRM records to drive appointment show rates and customer satisfaction.

Qualifications

• Strong verbal and written communication skills with a customer-first attitude.
• Previous experience in a BDC, call center, sales, or customer service role preferred.
• Comfortable working in a fast-paced, goal-oriented environment.
• Proficiency with CRM tools, email platforms, and basic computer applications.
• Self-motivated with a positive attitude and strong work ethic.
• High school diploma or equivalent required; automotive experience a plus.

Responsibilities

• Handle inbound and outbound customer calls, emails, and online inquiries to schedule appointments.
• Follow up with leads generated through digital marketing, website submissions, and referrals.
• Communicate vehicle availability, promotions, and dealership offerings to prospective buyers.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with the sales team to ensure a seamless customer handoff and appointment show rate.
• Meet and exceed monthly targets for appointments set and lead conversion rates.
• Provide exceptional customer service to build long-term relationships and drive repeat business.

Skills

Customer service

Communication

Self-motivation

Education

High school diploma or equivalent

Tools

CRM software

Email platforms

Job description

VA Cars West Broad Inc is seeking a driven Business Development Center (BDC) Representative to join our Henrico, VA team. You will be the first point of contact for customers, connecting them with the right vehicles and setting appointments.

Responsibilities include handling calls and emails, following up on leads, communicating promotions, and maintaining CRM records to drive appointment show rates and customer satisfaction.