BDC Specialist: Customer Engagement & Appointments

Castle Subaru; Portage (IN); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(K) with company match

Major medical (50% employee paid)

Dental, Vision insurance options

Voluntary Benefits (Accident, Critical

Life Insurance

Paid Time Off

Employee vehicle purchase discounts

Career advancement

Employee Wellness

Job summary

Castle Automotive Group is seeking a BDC Representative to enhance the customer experience from the first interaction. The role involves handling calls, chats, and inquiries, coordinating follow-ups for sales appointments, and presenting financing options.

The ideal candidate has prior BDC or call center experience, strong computer skills, a team mindset, and a professional, courteous demeanor. Valid driver’s license a must. Equal opportunity employer; visit jointeamcastle.com for more info.

Qualifications

• Experience as a BDC Representative or similar role.
• Strong teamwork and eagerness to improve.
• Prompt, courteous, and customer-focused demeanor.
• Hardworking and reliable with good communication.
• Proficient computer skills and CRM familiarity.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond to internet, phone, and live chat inquiries using scripts and templates.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to book, including no-shows.
• Participate in team and process development sessions with stakeholders.
• Utilize CRM tracking system daily.

Skills

Customer service

Team collaboration

Strong computer skills

Prompt and courteous demeanor

Positive and hardworking

Valid driver’s license

Tools

CRM software

Job description

Castle Automotive Group is seeking a BDC Representative to enhance the customer experience from the first interaction. The role involves handling calls, chats, and inquiries, coordinating follow-ups for sales appointments, and presenting financing options.

The ideal candidate has prior BDC or call center experience, strong computer skills, a team mindset, and a professional, courteous demeanor. Valid driver’s license a must. Equal opportunity employer; visit jointeamcastle.com for more info.