BDC Manager

Lithia & Driveway; Bartlett (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Sunrise Buick GMC at Wolfchase is seeking a BDC Manager to lead the BDC team, optimize follow-up processes, and manage phone and internet traffic to maximize lead conversion.

The ideal candidate has strong people-management skills, a proven track record of coaching teams, and a detail-oriented, self-starting attitude. A high school diploma is required, with a college degree preferred.

Qualifications

• High School Diploma or equivalent; College degree preferred.
• Minimum two (2) years' experience as an automotive internet/BDC manager.

Responsibilities

• Manage BDC team members.
• Develop and implement a solid follow-up process and document success rate.
• Ability to multi-task to manage phone & internet traffic.
• Manage assignment of leads to the appropriate team members to optimize results.
• Train team members on phone & internet communications & sales skills.
• Write routine reports and correspondence; calculate figures and amounts such as commissions and percentages.
• Other duties as assigned.

Skills

People management

Coaching

Communication

Detail-oriented

Self-starter

Multitasking

Education

High School Diploma or equivalent

College Degree preferred

Tools

Microsoft Word

Job description

Dealership:L0815 Sunrise Buick GMC at WolfchaseSunrise Buick GMC at WolfchaseHiring: BDC ManagerSchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Sunrise Buick GMC at Wolfchase?If you're passionate about coaching teams, driving performance, and creating exceptional customer experiences, this is your opportunity to take your career to the next level. Join a dealership committed to growth, development, and success for both our employees and customers.What You'll DoManage BDC team membersDevelop and implement a solid follow-up process and document success rate.Ability to multi-task to manage phone & internet traffic.Managing assignment of leads to the appropriate team members to optimize resultsTraining team members on phone & internet communications & sales skills.Write routine reports and correspondence; calculate figures and amounts such as commissions and percentages.Other duties as assignedWhat You'll BringStrong attention to detailSense of urgencyExcellent communicationSelf-starter with a proven track record of successful people management skills.High School Diploma or equivalent. College Degree preferred.Must have minimum two (2) + years' experience as an automotive internet/BDC manager.Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.