BDC Leader: Drive Appointments for Sales & Service

Groove Subaru; Englewood (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

Groove Subaru in Englewood, CO is seeking a motivated Business Development Manager to oversee the dealership's BDC operations and lead a team focused on delivering exceptional guest experiences.

You will coach BDC agents, optimize lead management in the CRM, coordinate with sales and service, and help drive appointments and customer engagement through ongoing training and collaboration.

Qualifications

• Previous experience in a dealership BDC, internet sales, or customer service leadership role preferred.
• Excellent phone, email, and written communication skills.
• Strong leadership, coaching, and team management abilities.
• Highly organized with strong time management and multitasking skills.
• Experience with CRM systems is a plus.
• Authorized to work in the United States.

Responsibilities

• Manage daily operations of the Business Development Center (BDC).
• Handle inbound and outbound customer communications via phone, internet, and chat.
• Generate appointments for both sales and service departments.
• Follow up with unsold showroom traffic, missed service opportunities, and internet leads.
• Develop and maintain lead management processes within the CRM system.
• Track, analyze, and report on appointment conversions and lead activity.
• Collaborate with management, sales, and service teams to meet department goals.
• Train, coach, and mentor BDC agents to maintain strong performance and customer service standards.
• Support marketing campaigns and retention initiatives to increase customer engagement.

Skills

Leadership

Coaching

Customer service

Time management

Communication

Team management

CRM systems

Tools

DealerSocket

VinSolutions

CRM

Job description

Groove Subaru in Englewood, CO is seeking a motivated Business Development Manager to oversee the dealership's BDC operations and lead a team focused on delivering exceptional guest experiences.

You will coach BDC agents, optimize lead management in the CRM, coordinate with sales and service, and help drive appointments and customer engagement through ongoing training and collaboration.