Automotive BDC Leader: Drive Appointments & Conversions

Koenigsubaru; Port Angeles (WA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + Commission/Bonus

Health, Dental, and Vision Insurance

Paid Time Off (PTO)

401(k) retirement plan

Collaborative work environment

Job summary

Koenig Subaru in Port Angeles, WA is seeking an experienced BDC Manager to lead our Internet/Business Development Team and drive showroom traffic by selling appointments and overseeing the lead-to-appointment process.

You will manage incoming leads, develop effective scripts, and utilize VinSolutions to optimize performance while coaching a team of agents for better conversion and customer experience.

Qualifications

• Experience as a BDC Manager or Assistant Manager in an automotive dealership (preferred).
• Strong leadership and team-building skills, with a passion for mentoring.
• Exceptional phone, email, and interpersonal skills.
• Strong knowledge of CRM tools and internet lead management.
• A track record of achieving high conversion rates and setting appointments.
• Ability to work in Port Angeles, WA.

Responsibilities

• Manage incoming internet leads, phone calls, and text inquiries with fast, professional responses.
• Develop and refine phone, email, and text scripts to maximize lead-to-appointment conversions.
• Master our CRM (VinSolutions) to track performance and manage follow-ups efficiently.
• Review calls to provide constructive feedback on tone, product knowledge, and appointment booking techniques.

Skills

Lead generation

CRM management

Leadership

Communication

Tech savviness

Goal-oriented

Tools

VinSolutions CRM

CRM tools

Job description

Koenig Subaru in Port Angeles, WA is seeking an experienced BDC Manager to lead our Internet/Business Development Team and drive showroom traffic by selling appointments and overseeing the lead-to-appointment process.

You will manage incoming leads, develop effective scripts, and utilize VinSolutions to optimize performance while coaching a team of agents for better conversion and customer experience.