BDC/Internet Manager

Vadenchevroletpooler; Daphne (AL); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Monthly performance bonus

Health and dental insurance

401(k) plan

Christmas bonus

Vacation pay

Employee assistance program

Job summary

Tameron Honda Eastern Shore is looking for a BDC/Internet Manager to lead a team of Internet Sales Consultants. Responsibilities include coaching the team, driving performance metrics, and managing customer inquiries through the CRM platform. Ideal candidates will have experience in automotive sales management or call centers, and strong communication and leadership skills are necessary. The position offers a salary range of $50,000 - $90,000, along with various benefits including health insurance and 401(k).

Qualifications

• Previous BDC, call center, or automotive sales management experience preferred.
• Strong leadership, coaching, and team-building skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team of BDC/Internet Sales Consultants across multiple locations.
• Drive performance metrics including appointment set, show, and sold ratios.
• Monitor incoming phone calls, internet leads, and chat inquiries.

Skills

Leadership

Coaching

Customer service

Multitasking

Communication

CRM tools

Tools

DriveCentric

CDK

Job description

Previous BDC, Call Center, or Automotive Sales Management Experience Preferred Hours: Monday – Saturday: 8:00am – 7:00pm

Job Intro

Tameron Honda Eastern Shore is a great place to build a rewarding leadership career! We provide a fun, fast-paced work environment along with a supportive and results-driven team culture. Our growing Business Development Center (BDC) is seeking an experienced, driven, and tech-savvy BDC/Internet Manager to lead our team of Internet Sales Consultants to drive performance, and elevate the customer experience across multiple locations. The Tameron BDC Department works for 11 locations and is growing! Are you passionate about leading teams and developing talent? Do you thrive in a fast-paced, high-volume environment? Do you have experience in a call center, automotive dealership, or BDC environment and are ready to take the next step in your career? If you answered “yes” to any of these questions, Apply Now! We are looking for a strong leader who is ready to grow with us and make an immediate impact.

Job Description

Lead, coach, and develop a team of BDC/Internet Sales Consultants across multiple Tameron locations. Drive performance metrics including appointment set, show, and sold ratios. Monitor and manage all incoming phone calls, internet leads, and chat inquiries through the CRM platform.

• Salary range: $50,000 - $90,000 based on experience
• Monthly performance bonus!
• Excellent training
• Health and dental insurance
• 5-day work week
• Vacation pay
• 401(k) plan
• Christmas bonus
• Great work environment
• Employee assistance program

Responsibilities

• Lead, coach, and develop a team of BDC/Internet Sales Consultants across multiple Tameron locations.
• Drive performance metrics including appointment set, show, and sold ratios.
• Monitor and manage all incoming phone calls, internet leads, and chat inquiries through the CRM platform.
• Ensure consistent, high-quality communication with customers via phone, email, and text.
• Train and mentor team members on best practices, scripts, and objection handling.
• Work closely with Sales Managers to ensure seamless handoff and appointment success.
• Track daily, weekly, and monthly KPIs and hold team accountable to performance goals.
• Improve processes to increase lead conversion, response time, and overall customer satisfaction.
• Maintain a positive, high-energy team environment focused on results and growth.

Requirements

• Previous BDC, call center, or automotive sales management experience preferred.
• Strong leadership, coaching, and team-building skills.
• High energy, competitiveness, and results-driven mindset.
• Excellent communication and customer service skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Strong organizational and time-management skills.
• Experience working with CRM tools (DriveCentric, CDK, etc.) preferred.
• Must be authorized to work in the United States.
• Must pass pre-employment background check and drug screening.