Automotive BDC / Internet Manager

Tameron Honda Eastern Shore; Daphne (AL); On-site; USD 50,000 - 90,000; Full time

Job summary

Tameron Honda Eastern Shore is seeking an experienced BDC/Internet Sales Manager to lead our Internet Sales Consultants across multiple locations. You will drive performance metrics, coach a high-energy team, and optimize customer interactions through phone, email, and chat.

In this role, you will monitor CRM activity, mentor team members on best practices, and partner with Sales Managers to ensure smooth handoffs and strong appointment results.

Qualifications

• Previous BDC, call center, or automotive sales management experience preferred.
• Strong leadership, coaching, and team-building skills.
• Experience working with CRM tools (DriveCentric, CDK) preferred.
• Must be authorized to work in the United States.
• Must pass pre-employment background check and drug screening.

Responsibilities

• Lead, coach, and develop a team of BDC/Internet Sales Consultants across multiple Tameron locations.
• Drive performance metrics including appointment set, show, and sold ratios.
• Monitor and manage all incoming phone calls, internet leads, and chat inquiries through the CRM platform.
• Ensure consistent, high-quality communication with customers via phone, email, and text.
• Train and mentor team members on best practices, scripts, and objection handling.
• Work closely with Sales Managers to ensure seamless handoff and appointment success.
• Track daily, weekly, and monthly KPIs and hold team accountable to performance goals.
• Improve processes to increase lead conversion, response time, and overall customer satisfaction.
• Maintain a positive, high-energy team environment focused on results and growth.

Skills

Leadership

Coaching

Team-building

Tools

DriveCentric

CDK

Job description

Previous BDC, Call Center, or Automotive Sales Management Experience Preferred

Job Intro

Tameron Honda Eastern Shoreis a great place to build a rewarding leadership career!We provide a fun, fast-paced work environment along with a supportive and results-driven team culture. Our growing Business Development Center (BDC) is seeking an experienced, driven, and tech-savvyBDC/Internet Managerto lead our team of Internet Sales Consultants to drive performance, and elevate the customer experience across multiple locations.The Tameron BDC Department works for 11 locations and is growing!Are you passionate about leading teams and developing talent?Do you thrive in a fast-paced, high-volume environment?Do you have experience in a call center, automotive dealership, or BDC environment and are ready to take the next step in your career?If you answered “yes” to any of these questions,We are looking for a strong leader who is ready to grow with us and make an immediate impact.

Job Description

Lead, coach, and develop a team of BDC/Internet Sales Consultants across multiple Tameron locations; drive performance metrics including appointment set, show, and sold ratios, and more.

• Salary range: $50,000 - $90,000 based on experience
• Monthly performance bonus!
• Excellent training
• Health and dental insurance
• 5-day work week
• Vacation pay
• 401(k) plan
• Christmas bonus
• Great work environment
• Employee assistance program

Responsibilities

• Lead, coach, and develop a team of BDC/Internet Sales Consultants across multiple Tameron locations.
• Drive performance metrics including appointment set, show, and sold ratios.
• Monitor and manage all incoming phone calls, internet leads, and chat inquiries through the CRM platform.
• Ensure consistent, high-quality communication with customers via phone, email, and text.
• Train and mentor team members on best practices, scripts, and objection handling.
• Work closely with Sales Managers to ensure seamless handoff and appointment success.
• Track daily, weekly, and monthly KPIs and hold team accountable to performance goals.
• Improve processes to increase lead conversion, response time, and overall customer satisfaction.
• Maintain a positive, high-energy team environment focused on results and growth.

Requirements

• Previous BDC, call center, or automotive sales management experience preferred.
• Strong leadership, coaching, and team-building skills.
• High energy, competitiveness, and results-driven mindset.
• Excellent communication and customer service skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Strong organizational and time-management skills.
• Experience working with CRM tools (DriveCentric, CDK, etc.) preferred.
• Must be authorized to work in the United States.
• Must pass pre-employment background check and drug screening.

Questions